Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Rivera

Longview,TX

Summary

Dynamic Call Center Representative with NCIC Inmate Phone Service, skilled in problem-solving and customer support. Achieved enhanced efficiency through collaboration and effective complaint resolution. Proficient in data entry and fluent in English and Spanish, ensuring clear communication and swift issue resolution for diverse clientele.

Overview

3
3
years of professional experience

Work History

Call Center Representative

NCIC Inmate Phone Service
Longview, TX
03.2022 - 06.2025
  • Provided effective customer service support by addressing inquiries and concerns promptly.
  • Maintained accurate data entry for customer interactions, ensuring information integrity.
  • Collaborated with team members to streamline call handling processes, enhancing efficiency.
  • Utilized system navigation proficiency to resolve customer issues quickly and effectively.

Education

High School Diploma -

Lobos
Longview, TX
05.2022

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Verbal and written communication
  • Call center customer service
  • Resolving issues
  • Communicating with clients
  • Complaint resolution
  • Payment processing
  • Speak English and Spanish

Timeline

Call Center Representative

NCIC Inmate Phone Service
03.2022 - 06.2025

High School Diploma -

Lobos