Karla Rodriguez
Roswell ,NM
Summary
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart Pharnacy
Roswell, NM
03.2022 - Current
- Conducted medication audits to maintain compliance with pharmacy policies and procedures.
- Trained new team members on operational processes and customer interaction protocols.
- Implemented workflow improvements, reducing prescription wait times for customers.
- Monitored storage conditions to ensure medication integrity and compliance with safety regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Insurance Agent
Fred Loya Insurance
Roswell, NM
06.2017 - 06.2021
- Assisted clients in selecting appropriate insurance policies to meet individual needs.
- Processed policy applications and renewals efficiently, ensuring compliance with company standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted policy reviews to identify gaps in coverage and recommend enhancements.
- Trained new staff on policy details and customer interaction protocols for enhanced service delivery.
Pharmacy Technician
Walgreen's Pharmacy
Roswell, NM
07.2015 - 09.2016
- Filled prescriptions accurately while adhering to safety and regulatory standards.
- Assisted pharmacists in managing inventory levels and ordering medications.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed insurance claims efficiently, ensuring proper documentation for reimbursement.
Cashier
Walgreens
Roswell, NM
09.2010 - 07.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations based on preferences.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma - Nursing
Eastern New Mexico University Roswell
Roswell, NMCertification
NHA Pharmacy technician
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Pharmacy Technician
Walmart Pharnacy
03.2022 - Current
Insurance Agent
Fred Loya Insurance
06.2017 - 06.2021
Pharmacy Technician
Walgreen's Pharmacy
07.2015 - 09.2016
Cashier
Walgreens
09.2010 - 07.2015
High School Diploma - Nursing
Eastern New Mexico University Roswell