Karla Salazar Corrales
Tucson,AZ
Summary
Detail-oriented and customer-focused professional with experience in banking, fraud prevention, utility services, insurance, account management, billing, and customer support. Currently working as a Fraud Analyst with Bank of America, helping protect clients and their accounts from fraudulent activity, reviewing transactions, placing account restrictions, and assisting with account security. Experienced in handling sensitive financial information, large-dollar transactions, account services, and complex customer concerns. Bilingual in English and Spanish with strong communication, problem-solving, computer, and multitasking skills. Nursing coursework completed at Pima Community College.
Overview
1
1
Language
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Fraud Analyst
Bank of America
Tucson, Az
05.2026 - Current
- Protect clients and their accounts by identifying, investigating, and preventing potential fraudulent activity.Review account activity and transactions to identify suspicious or unauthorized behavior.Assist clients with securing their accounts and preventing additional fraudulent activity.Place appropriate restrictions on accounts when needed to help protect clients and their funds.Assist with issuing replacement cards when accounts or cards have been compromised.Handle and review large-dollar money transfers while following security and fraud-prevention procedures.Communicate with clients regarding suspicious activity, account security, and steps needed to protect their accounts.Handle highly sensitive financial and personal information with professionalism, accuracy, and confidentiality.Use internal banking systems and tools to research account activity, document interactions, and resolve fraud-related concerns.Balance customer service with strict security procedures while working in a fast-paced financial environment.
Customer Service Representative
Tucson Electric Power Company
Tucson, Az
06.2025 - 04.2026
- Managed customer utility accounts and assisted customers with account and service-related needs.Assisted customers with starting and restoring electric service and turning power on at properties.Reviewed and explained billing, charges, payments, and account information.Educated customers about solar power, solar-related billing, and how solar services affect their accounts.Scheduled appointments for field technicians and coordinated service needs with customers.Helped customers understand service options and provided solutions to account concerns.Handled sensitive customer and account information with accuracy and professionalism.Used computer systems to access accounts, update information, document interactions, and process customer requests.Provided friendly and professional customer service while handling multiple requests in a fast-paced environment.
Customer Service Representative
GEICO, Government Employees Insurance
Tucson, Az
11.2021 - 11.2024
- Assisted customers with insurance coverage, billing, and account questions.Processed policy changes, including adding and removing vehicles.Explained insurance information and benefits clearly to customers.Resolved customer concerns while providing professional and friendly service.Handled sensitive customer and account information accurately.Managed multiple customer requests in a fast-paced call center environment.Used computer systems to document customer interactions and process requests.
Education
Some College (No Degree) -
Pima Community College
Tucson, AZ 08.2017 - 05.2019
Skills
- Fraud Prevention & DetectionAccount SecurityFinancial Account ManagementTransaction ReviewCustomer ServiceBilingual: English & SpanishBilling & Payment AssistanceLarge-Dollar Transaction HandlingAccount RestrictionsAppointment SchedulingSensitive Information HandlingProblem SolvingComputer & Data Entry SkillsCall Center ExperienceCommunicationMultitaskingAttention to DetailCash HandlingMicrosoft PowerPointPhone EtiquetteOrganization
Languages
Spanish
Professional
Timeline
Fraud Analyst
Bank of America
05.2026 - Current
Customer Service Representative
Tucson Electric Power Company
06.2025 - 04.2026
Customer Service Representative
GEICO, Government Employees Insurance
11.2021 - 11.2024
Some College (No Degree) -
Pima Community College
08.2017 - 05.2019