Karla Sanchez
LAKEVILLE,MN
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
1
1
Language
7
7
years of professional experience
Work History
Key Holder/Team Leader
Nordstrom Rack
LAKEVILLE, MN
10.2025 - Current
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Opened and closed Nordstrom Rack sales floor following store procedures.
- Opened and closed registers while securing cash and store areas.
- Supported sales floor operations during opening and closing shifts.
- Processed cashier transactions using POS while delivering exceptional customer service.
- Directed customers to products and resolved basic service concerns.
- Collaborated with associates to enhance customer service experience with customer service across fitting rooms and checkout.
Women’s Lead
Gap Inc, Old Navy
Burnsville, Minnesota
04.2022 - 08.2025
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Merchandised displays to maintain brand standards across store.
- Set promotional signage and updated seasonal floor presentations.
- Assisted customers with product selection and fitting room needs.
- Handled cash register transactions accurately and efficiently.
- Restocked shelves with merchandise as needed.
Brand Associate
Hollister.Co
Burnsville, MN
11.2019 - 01.2020
- Engaged customers by sharing product details and reinforcing company values
- Trained new brand ambassadors, sharing best practices and brand values.
- Provided excellent customer service at all times.
- Supported brand team by providing customer service on sales floor.
- Organized sales floor displays to enhance product visibility.
- Replenished inventory and organized stockroom for daily operations.
- Handled product returns according to company policy.
Education
Burnsville High School
Burnsville, mnSkills
- Customer Service
- Attention to detail
- Problem-Solving
- Communication
- Active Listening
Languages
Spanish
Professional
Timeline
Key Holder/Team Leader
Nordstrom Rack
10.2025 - Current
Women’s Lead
Gap Inc, Old Navy
04.2022 - 08.2025
Brand Associate
Hollister.Co
11.2019 - 01.2020
Burnsville High School