Summary

Overview

Work History

Education

Skills

Timeline

Karla Serrano

Summary

Bilingual Certified Medical Assistant seeking a position where I can utilize my clinical skills and provide a positive experience for my patients.

Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.

Overview

years of professional experience

Work History

Lead Medical Assistant

Tots and Tykes Pediatrics

02.2025 - Current

Supervised daily operations of patient care and administrative tasks, ensuring smooth clinic workflow.
Coordinated patient scheduling and managed electronic health records for improved data accuracy.
Implemented new processes for inventory management, enhancing supply availability and reducing waste.
Order and report state vaccines through the Vaccine Allocation & Ordering System in the HHS Enterprise portal.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Performed medical records management, including filing, organizing and scanning documents.
Sanitized, restocked, and organized exam rooms and medical equipment.
Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.

Home Health Aide

Consumer Directed Services (CDS)

01.2020 - Current

Responsible for administering medications and updating patient’s chart
Take patient to appointments if needed, and report progress biweekly
Provided compassionate personal care and assistance with daily living activities for clients.
Collaborated with family members to develop individualized care plans tailored to client needs.
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Provided mobility assistance such as walking and regular exercising.

Merchandise Associate

Marshalls

02.2020 - 05.2025

Organized merchandise displays to enhance visual appeal and optimize customer experience.
Collaborated with team members to maintain inventory accuracy and stock levels.
Assisted in training new associates on operational procedures and store policies.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Answered customer questions regarding store merchandise, department information, and pricing.
Greeted, serviced, and thanked all customers.
Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.

Customer Service

PB Southern Grill

10.2018 - 05.2019

Take orders accurately and efficiently
Process cash and credit payments
Restock items, organize supplies, and complete inventory
Manage outgoing and incoming calls