Karla Serrano
Las Vegas,NV
Summary
Skilled Sales Representative accomplished in distribution sales. Offering 7+ year career history as well as delivery driver with 3 years of experience in warehouse shipping and receiving, Including merchandise loading and maintaining on-time deliveries. High-energy sales leader with proven relationship-building skills and significant background working with grocery account customers. Consistently drives sales and history of consistently exceeding quotas. Customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise to building solutions that enhance loyalty and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
15
15
years of professional experience
Work History
Mail Carrier
USPS
Las Vegas, NV
06.2022 - Current
- Delivered mail and packages efficiently across assigned routes, ensuring timely service.
- Processed undeliverable mail, accurately documenting reasons for return to sender.
- Trained new employees on route navigation and best practices for mail delivery.
- Implemented strategies to optimize delivery routes, reducing travel time and improving efficiency.
- Mentored junior carriers in safety protocols, ensuring adherence to USPS regulations and procedures.
Sales Consultant
Breakthru Beverage Nevada
Las Vegas, NV
09.2018 - 05.2022
- Listened to customers to understand needs and refer to optimal services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Implemented needs assessment mechanisms to identify demand for products and services.
- Recommended, planned and implemented promotional strategies to increase market share.
Sales Representative, Delivery Driver
TREPCO West
08.2015 - 09.2018
- Responsible for all sales activities from lead generation through close in an assigned territory.
- Demonstrating technical selling skills.
- Maximizes all opportunities in the process of closing a sale.
- Drive truck to and from scheduled delivery destination.
- Performs loading and unloading freight.
- Completes paperwork such as logs and invoices.
Retail Stocker
WestGate Hotel And Casino
01.2014 - 08.2015
- Properly maintain all gift stores in casino.
- Including all coolers, snacks, souvenirs, clothing etc.
- Receive all shipment correctly from dock.
- Properly manage transfers done from store to store.
- Greet and help with all guests.
Merchandise Team Member
Saks OFF 5TH
05.2013 - 01.2015
- Seamlessly transition between customer facing responsibilities and operational tasks and necessary functions as needed.
- Prepare, replenish and maintain merchandise on the sales floor.
- Demonstrate a clear understanding and implementation of product, brand, wardrobing, good merchandising and styling technique.
- All merchandise.
- Unpacks, hangs or folds goods and secures security tags.
- Prices merchandise.
- Performs monthly hard markdown process.
- Performs ticket sweeps and reticketing.
- Advises Merchandise Team Manager of supplies needs.
Sales Associate/Merchandise Team Member
J.Crew
01.2012 - 01.2013
- Seamlessly transition between customer facing responsibilities and operational tasks and necessary functions as needed.
- Prepare, replenish and maintain merchandise on the sales floor.
- Demonstrate a clear understanding and implementation of product, brand, wardrobing, good merchandising and styling technique.
Case Filer
Naimi & Dilbeck CHTD
01.2011 - 01.2012
- File clerks develop and maintain organized file systems; create, process and maintain file records; file and retrieve documents for attorneys and paralegals; and prepare records for off-site storage.
- File clerks may also maintain file room logs that track the location of files throughout the firm and dispose of files in accordance with established document retention schedules.
Education
Diploma -
Liberty High School
Henderson, NV06.2011
Skills
- Pallet jack and hand truck operation
- Product management and pricing
- Cargo handling
- Sales closing
- Route management
- Product and service knowledge
- Lifts up to 60 pounds
- Excellent sense of direction
- Product merchandising and distribution
- Sales Forecasting
- Account management
- Product merchandising
- Dependable and reliable
- Retail Logistics
- Time management skills
- Client account management
- Safety awareness
- Package handling
- Supply management
Languages
Spanish: Native/Bilingual
Timeline
Mail Carrier
USPS
06.2022 - Current
Sales Consultant
Breakthru Beverage Nevada
09.2018 - 05.2022
Sales Representative, Delivery Driver
TREPCO West
08.2015 - 09.2018
Retail Stocker
WestGate Hotel And Casino
01.2014 - 08.2015
Merchandise Team Member
Saks OFF 5TH
05.2013 - 01.2015
Sales Associate/Merchandise Team Member
J.Crew
01.2012 - 01.2013
Case Filer
Naimi & Dilbeck CHTD
01.2011 - 01.2012
Diploma -
Liberty High School