Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Smith-Walker

Chicago,IL

Summary

Focused Test Center Administrator bringing advanced knowledge of testing best practices and materials. Possess solid background as Test Center Administrator with focus on maintaining secure testing environment, ensuring compliance with standardized test protocols, and providing excellent customer service. Strengths include strong attention to detail, organizational skills, and ability to manage time effectively. Previous roles have involved significant contribution in improving test center operations and maintaining high level of integrity among test takers. Organized Test Center Administrator known for high productivity and efficient task completion. Specialize in test scheduling, candidate verification, and data management. Excel in communication, problem-solving, and adaptability to ensure smooth operation of testing environments. Committed to maintaining integrity and compliance in all testing procedures.

Overview

9
9
years of professional experience

Work History

Test Center Administrator

Prometric
Chicago, IL
04.2022 - 09.2024
  • Provided technical assistance to users on test taking procedures and software applications.
  • Monitored tests for security purposes ensuring that all rules were followed.
  • Provided customer service support by addressing user questions or concerns regarding test taking processes.
  • Troubleshot any computer hardware or software issues that arose during testing sessions.
  • Trained staff members on proper use of technology within the testing environment.
  • Verified accuracy of data entered into the system for reporting purposes.
  • Provided guidance and assistance to students scheduling exams.
  • Monitored testing materials security and enforcement.

Retail Sales Associate

Ross Dress for Less
Chicago, IL
02.2016 - 04.2022
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Created price tags and merchandise signs for new items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.

Education

Associate of Arts -

Harold Washington College
Chicago, IL
05-1997

High School Diploma -

William Howard Taft High School
Chicago, IL
06-1989

Skills

  • Test Program Development
  • Policy Adherence
  • Test Administration
  • Testing material security
  • Test site organization
  • Adaptive Learning
  • Training delivery

Timeline

Test Center Administrator

Prometric
04.2022 - 09.2024

Retail Sales Associate

Ross Dress for Less
02.2016 - 04.2022

Associate of Arts -

Harold Washington College

High School Diploma -

William Howard Taft High School
Karla Smith-Walker