Ashley Washington
Customer Service
Houston,TX
Summary
Experienced with managing test center operations and ensuring secure, organized environments. Utilizes strong problem-solving skills to address candidate issues promptly. Track record of maintaining protocol compliance and delivering high standards of customer service.
Overview
23
23
years of professional experience
Work History
Test Center Administrator
Innovative Minds
09.2023 - Current
- Verifying valid candidate identification and registration.
- Ensured test-taker confidentiality with strict adherence to privacy policies and regulations.
- Maintained a well-organized testing environment, resulting in improved candidate focus and performance.
- Monitored test sessions closely to enforce strict compliance with established protocols, maintaining integrity throughout the process.
- Increased security measures for exams by routinely updating and monitoring surveillance systems.
- Provided exceptional customer service to test takers, addressing inquiries and concerns promptly and professionally.
- Resolved technical issues swiftly during testing sessions to minimize downtime for candidates without compromising security measures.
- Demonstrated thorough knowledge of testing procedures and policies
- Managed inventory of testing supplies, proactively ordering replacements as needed to avoid delays or disruptions in services.
- Conducted thorough reviews of exam materials before each testing session, guaranteeing accuracy and completeness.
Retail Team Lead
Goodwill Industries Of Houston
12.2022 - 02.2023
- Ensured a positive work environment through effective communication and collaboration among team members.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Reduced inventory shrinkage by conducting regular audits and implementing loss prevention measures.
- Balanced cash registers accurately at opening or closing shifts while ensuring adherence to company financial protocols.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
Education
Medical Billing And Coding-I - Health Sciences
DeVry University
09.2025
Skills
- Policy Adherence
- Adaptive Learning
- Test Preparation
- Test Administration
- Test site organization
- Testing procedure knowledge
- Computer-based testing
- Strong Work Ethic
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteQuote
It is never too late to be what you might have been.
George Eliot
Timeline
Test Center Administrator
Innovative Minds
09.2023 - Current
Retail Team Lead
Goodwill Industries Of Houston
12.2022 - 02.2023
Medical Billing And Coding-I - Health Sciences
DeVry University
Similar Profiles
LYDIA PEREZLYDIA PEREZ
Daycare Teacher at Innovative Minds Learning AcademyDaycare Teacher at Innovative Minds Learning Academy
Alyssa ChangAlyssa Chang
Clinical Supervisor at Innovative Minds ABAClinical Supervisor at Innovative Minds ABA
Md Arif RanaMd Arif Rana
Assistant Manager (IT Audit) at Innovative Minds Consulting LtdAssistant Manager (IT Audit) at Innovative Minds Consulting Ltd