Karla Vasquez-Palacios
Douglasville,GA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching new employees how to maximize performance.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handing and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
5
5
years of professional experience
Work History
Cashier
Mr.Cow
Atlanta, Georgia
06.2023 - Current
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Offered customers carry-out service at completion of transaction.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Maintained work area and kept cash drawer organized.
- Collected payments and provided accurate change.
- Followed company security procedures for handling large sums of money.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Accurately weighed ingredients for each dish in order to maintain portion control standards.
- Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.
- Cleaned work areas, equipment, utensils, dishes and silverware between tasks.
Microsoft Expert
Osborne High School
Marietta, Georgia
01.2020 - Current
- Maintained calendars, contacts and corresponding notes with Microsoft Outlook.
- Formatted documents with Microsoft products to follow specific corporate style guides.
- Performed periodic updates on existing systems running Microsoft operating systems and ensured compatibility with other software applications.
Education
High School Diploma -
Cobb Horizon High School
Smyrna, GA03-2024
High School Diploma -
Osborne High School
Marietta, GeorgiaSkills
- Attention to detail
- Guest inquiries
- Training and onboarding
- Organizational growth
- Cash register operation
- Team collaboration
- Online orders preparation
- Clear communication
- Multitasking and organization
- Refund handling
- Ordering and stocking
- Customer service excellence
- Proficient in Adobe
- Cash handling
- Cash drawer balancing
- Staff training
- Customer assistance
- Customer service
- Work ethic and integrity
- Hospitality and accommodation
- Time management skills
- Refunds and exchanges
- Returns processing
- Drawer balancing
- Patience and empathy
- Editorial planning
- Online content editing
- Error spotting
- Video editing
- Content organization
- Adobe systems
- Spanish translation
- Fluent in English and Spanish
Timeline
Cashier
Mr.Cow
06.2023 - Current
Microsoft Expert
Osborne High School
01.2020 - Current
High School Diploma -
Cobb Horizon High School
High School Diploma -
Osborne High School