Karla Vazquez Ucio
Miami,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Chef
FARANDULA RESTAURANT
Hialeah, Florida
04.2026 - 09.2026
- Coordinated ticket flow with cooks and servers during service.
- Prepared high-quality dishes according to established recipes.
- Planned menus, ordered supplies and managed kitchen staff.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Costumer Service Agent
A&M TRAVEL EXPRESS
Miami, Florida
08.2025 - 04.2026
- Supported travelers with booking updates, itinerary adjustments, and travel policy questions.
- Handled reservations and ticketing for A&M Travel Express clients.
- Addressed customer concerns through phone, email, and in-person communication.
- Clarified fares, schedules, and travel requirements for diverse clients.
- Resolved customer complaints quickly and efficiently.
Costumer Service/Call Center Representative
Majority
Miami, Fl, FL
11.2024 - 05.2025
- Maintained up-to-date knowledge of company products and services.
- Answered, screened and processed high volume of calls daily with a call management system and web-based communications.
- Ensured all customer questions were answered completely and accurately according to company policies and procedures.
Cashier/Retail Sales Associate
Quicksilver Express Courier
Miami, FL
07.2024 - 02.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Costumer Service/Customer Service Associate Cashier
Marina Luxury Roses
Miami, Florida
05.2024 - 07.2024
- Greeted customers upon arrival and assisted them with their inquiries.
- Processed payments using cash registers and credit card machines.
- Organized merchandise in the store to ensure items were easy to locate.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Answered incoming calls from customers seeking assistance or requesting information about products and services.
- Addressed customer complaints in a timely manner while maintaining a professional attitude.
Yes Ambientes
Cashier/ Sales associate
La Habana, Cuba
01.2023 - 04.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Call Center Representative
Elisa's CQ
Havana, Cuba
01.2021 - 12.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
Costumer Service/Customer Service Specialist Head Cashier
Sibaritas
La Habana, Cuba
01.2018 - 05.2020
- Assisted coworkers with tasks as needed.
- Reconciled discrepancies between cash register totals and actual amounts received.
- Utilized point-of-sale system to process sales transactions accurately.
- Operated cash register, handled payments, and maintained accurate records of transactions.
- Organized merchandise displays to attract customers.
- Resolved conflicts between customers and staff in a professional manner.
Education
High School Diploma -
IPU Rosalia Abreu
La Habana06-2018
Skills
- Customer Service
- Product Recommendations
- POS Systems
- Product restocking
- Drawer balancing
- Cash Handling
- Customer Assistance
- Cash Register Operation
- Customer Relations
- Conflict Resolution
- Purchase assistance
- Credit and cash transactions
- Hospitality and accommodation
- Guest inquiries
- Customer service excellence
- Retail Merchandising
Languages
- Spanish: native
- English: intermediate
Timeline
Chef
FARANDULA RESTAURANT
04.2026 - 09.2026
Costumer Service Agent
A&M TRAVEL EXPRESS
08.2025 - 04.2026
Costumer Service/Call Center Representative
Majority
11.2024 - 05.2025
Cashier/Retail Sales Associate
Quicksilver Express Courier
07.2024 - 02.2025
Costumer Service/Customer Service Associate Cashier
Marina Luxury Roses
05.2024 - 07.2024
Yes Ambientes
Cashier/ Sales associate
01.2023 - 04.2024
Call Center Representative
Elisa's CQ
01.2021 - 12.2022
Costumer Service/Customer Service Specialist Head Cashier
Sibaritas
01.2018 - 05.2020
High School Diploma -
IPU Rosalia Abreu