Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Software
Work Preference
Timeline
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Karla Velazquez

Karla Velazquez

Orlando,FL

Summary

Dynamic professional with a proven track record at Bond Plumbing Supply, enhancing customer satisfaction and streamlining export processes. Skilled in oral communication and Excel, adept at fostering client relations and optimizing operational efficiency. Achieved significant cost reductions and accelerated order fulfillment, demonstrating a positive and professional approach to achieving sales and service goals.

Overview

26
26
years of professional experience

Work History

Teacher Assistant

Rosen Tangelo Preschool
10.2019 - Current
  • Responded to student needs and questions promptly.
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
  • Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
  • Supported classroom activities, tutoring, and reviewing work.
  • Adhered to classroom protocols to keep areas clean, neat, and organized.
  • Supported student learning objectives through personalized and small group assistance.

Retail Sales Associate

Macys
10.2008 - 08.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Export Assistant

Bond Plumbing Supply
02.1999 - 08.2003
  • Contributed to increased revenue generation through diligent follow-up on outstanding quotes and proactive client communication.
  • Enhanced customer satisfaction with timely order processing and proactive issue resolution.
  • Supported company growth by identifying areas for improvement within the export process and suggesting solutions.
  • Reduced shipping costs by negotiating favorable rates with freight forwarders and carriers.
  • Accelerated order turnaround time with improved coordination between suppliers, freight forwarders, carriers, customs agents, insurers.
  • Managed export orders, ensuring accurate packaging and timely delivery of products to global customers.

Education

High School Diploma -

South Miami Senior High
Miami, FL
06-1998

Skills

  • Oral communication
  • Literacy development
  • Instructional support
  • Classroom restocking
  • Student and parent relations
  • Excel
  • One-on-one and small group instruction
  • Fluent in English and Spanish
  • Store maintenance
  • Upselling strategies
  • Point of sale operation
  • Sales goal achievement
  • Positive and professional
  • Returns and exchanges
  • Sales floor organization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft

Work Preference

Work Type

Part Time

Work Location

RemoteHybridOn-Site

Important To Me

Flexible work hoursWork from home option401k match4-day work weekPaid time off

Timeline

Teacher Assistant

Rosen Tangelo Preschool
10.2019 - Current

Retail Sales Associate

Macys
10.2008 - 08.2016

Export Assistant

Bond Plumbing Supply
02.1999 - 08.2003

High School Diploma -

South Miami Senior High

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Karla Velazquez