Karla Villasenor
Phoenix,AZ
Summary
A detail-oriented professional with strong operational efficiency and analytical skills to effectively manage workloads, solve complex problems, and support client needs. Proven experience in case management, behavioral health, and healthcare navigation. Skilled in critical thinking, client advocacy, crisis intervention, and collaborative care. Adept at documentation, data collection, and patient education. Excellent interpersonal and communication skills with the ability to work professionally across disciplines and populations.
Overview
16
16
years of professional experience
Work History
Care Manager / Supportive Counselor
Spectrum Healthcare Group
09.2022 - Current
- Under professional supervision, responsible for providing counseling and care coordination to clients experiencing behavioral and mental health challenges.
- - Coordinates treatment activities and participates in client staffing.
- - Implements treatment and rehabilitation plans based on client needs.
- - Provides behavioral health interventions and support in community settings.
- - Conducts high-level crisis assessments and interventions.
- - Offers health education and builds capacity in healthcare navigation.
- - Maintains accurate and timely documentation of client records.
- - Assists clients with building emotional and behavioral skills for health change.
- - Collaborates with multi-disciplinary teams and supports clients through complex systems of care.
- - Supports individuals with mental illness and chronic health conditions.
- Supervisor: Kyria A. kyriaa@spectrumhg.org
Case Manager
Arizona Department of Economic Security – Division of Developmental Disabilities
01.2017 - 03.2021
- - Manages care coordination and planning for members with developmental disabilities.
- - Collaborates with healthcare providers to support treatment plans.
- - Identifies delays in care and addresses barriers to access.
- - Coordinates alternative care and transition planning for patients.
- Supervisor: Amparo Brown | (928) 285-2099 | Hours/Week: 40
Case Manager – Elderly and Disabled
UnitedHealthcare Community Plan
01.2012 - 01.2015
- - Conducted clinical chart assessments and discharge planning.
- - Facilitated transitions between care settings, including SNFs and hospitals.
- - Educated patients and families on chronic conditions and care options.
- - Supported utilization management and improved treatment continuity.
- - Provides education on health conditions, self-management, and benefits.
- - Performs post-discharge follow-ups and tracks client outcomes.
- Supervisor: Rhoda Hernandez | (888) 724-4018 | Hours/Week: 40
Case Manager – High Needs Caseload
Mountain Health & Wellness
01.2010 - 01.2011
- - Advocated for clients and coordinated mental health and social services.
- - Led structured groups and client-focused social activities.
- - Adapted care plans based on evolving client needs and assessments.
- Supervisor: Rick Diaz | (928) 783-3986 | Hours/Week: 40
Education
Bachelor of Science (BS) - Human Services
University of Phoenix
01.2011
Skills
- - Behavioral Health & Crisis Intervention
- - Case Management (8 years)
- - Supportive Counseling & Client Education
- - Microsoft Office (10 years)
- - Documentation & Record Keeping (10 years)
- - Problem Solving & Critical Thinking
- - Mental Health Advocacy
- - Therapy & Assessment
Accomplishments
- Organized and led Mental Health services at Native American schools , which provided psychiatric outreach to Student's in Sells, Az.
Languages
Spanish
Native or Bilingual
Timeline
Care Manager / Supportive Counselor
Spectrum Healthcare Group
09.2022 - Current
Case Manager
Arizona Department of Economic Security – Division of Developmental Disabilities
01.2017 - 03.2021
Case Manager – Elderly and Disabled
UnitedHealthcare Community Plan
01.2012 - 01.2015
Case Manager – High Needs Caseload
Mountain Health & Wellness
01.2010 - 01.2011
Bachelor of Science (BS) - Human Services
University of Phoenix
Similar Profiles
Shara LooShara Loo
Call Center Representative at Spectrum Healthcare GroupCall Center Representative at Spectrum Healthcare Group
STEPHANIE ESTRADASTEPHANIE ESTRADA
Medical and Behavioral Office Assistant at Spectrum Healthcare GroupMedical and Behavioral Office Assistant at Spectrum Healthcare Group
Frederick RohsFrederick Rohs
Senior Epic Analyst at Corewell Healthcare/Spectrum HealthcareSenior Epic Analyst at Corewell Healthcare/Spectrum Healthcare
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions
Richard HiralezRichard Hiralez
Powder Coater at Desert Coating SolutionsPowder Coater at Desert Coating Solutions