Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Viramontes

Chicago,IL

Summary

Dynamic and result-oriented professional with a proven track record of achieving exceptional results in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Client Service Representative

Countryside Veterinary Center
Countryside, IL
05.2024 - Current
  • Assisted clients with scheduling appointments and managing pet health records.
  • Responded to client inquiries via phone, email, and in-person interactions.
  • Collaborated with team members to improve client service processes and efficiency.
  • Personalized client experience, identifying unique needs and providing information and services to match.

Operations Manager

XSport Fitness
Chicago, IL
04.2022 - 04.2024
  • Directed team workflow by establishing priorities and setting deadlines to enhance project completion.
  • Implemented targeted process improvements to streamline operations.
  • Maintained quality service by enforcing organizational standards.
  • Analyzed data to inform operational decisions and strategic planning.
  • Coordinated with other departments to ensure company cohesion.

Assistant Operations Manager

XSport Fitness
Chicago, IL
01.2020 - 04.2022
  • Trained and supervised staff to maintain smooth operations and uphold adherence protocols.
  • Collaborated with operations manager to streamline workflow processes.
  • Assisted in coordinating projects and allocating resources effectively.
  • Built strong customer relationships through effective communication during sales interactions.

Front Desk Receptionist

XSport Fitness
Chicago, IL
01.2019 - 01.2020
  • Greeted and welcomed guests to create a positive first impression.
  • Managed phone calls, emails, and other communications to ensure prompt guest assistance.
  • Assisting guests with check-ins and inquiries.
  • Maintained tidy and organized front desk to improve overall guest experience.

Education

Associate of Arts -

Malcolm X Colege
Chicago, IL
05-2022

High School Diploma -

Back of The Yards College Prep
Chicago, IL
06-2019

Skills

  • Strong problem-solving skills
  • Effective time management
  • Detail-oriented
  • Strong observation skills
  • Thrives under pressure

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Client Service Representative

Countryside Veterinary Center
05.2024 - Current

Operations Manager

XSport Fitness
04.2022 - 04.2024

Assistant Operations Manager

XSport Fitness
01.2020 - 04.2022

Front Desk Receptionist

XSport Fitness
01.2019 - 01.2020

Associate of Arts -

Malcolm X Colege

High School Diploma -

Back of The Yards College Prep
Karla Viramontes