Candace Solis-Cece
San Antonio,TX
Summary
Dedicated client service professional known for strong analytical skills and effective communication. Experienced in improving service processes and maintaining compliance. Seeking to leverage attention to detail and teamwork to enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Qurate Retail Group
Remote
10.2023 - Current
- Deliver high quality customer service standards by accurately resolving customers concerns and ensuring compliance with QVC company procedures
- Apply strong attention to detail when reviewing customer information, records, and transactions for accuracy, while maintaining compliance to HIPPA regulations
- Collaborate with supervisors to help improve service processes and maintain quality assurance standards
- Maintain excellent quality evaluation scores and successfully achieve monthly productivity goals
- Participate in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Effectively managed high volume calls while multitasking and maintaining strong attention to details
Insurance Verification/Office Administrative Assistant
Offices of Cynthia Diaz De Leon
San Antonio, TX
06.2018 - 06.2019
- Performed insurance verification for patients while utilizing knowledge of medical terminology and healthcare procedures
- Coordinated office communications while maintaining strong organizational and prioritization skills
- Created and managed efficient filling systems and enhancing document retrievals
- Processed incoming communications, ensuring timely responses and follow-ups.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated scheduling and appointments to optimize executive time management.
Education
Bachelor of Arts - Psychology
University of The Incarnate Word
San Antonio, TX05-2007
Skills
- CRM system updates
- Analytical skills
- Teamwork and collaboration
- Clear communication
- Data entry
- Intermediate knowledge in Medical Terminology
- Complaint resolution
- Strong written and oral skills
- Attention to detail
- Time management
- Dependable and responsible
- Problem-solving
- Customer service
- Complex Problem-solving
- Proficient in Microsoft Office
- Multitasking and organization
Timeline
Client Service Representative
Qurate Retail Group
10.2023 - Current
Insurance Verification/Office Administrative Assistant
Offices of Cynthia Diaz De Leon
06.2018 - 06.2019
Bachelor of Arts - Psychology
University of The Incarnate Word