Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Martinez

Downey,CA

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

7
7
years of professional experience

Work History

Client Service Representative

Bank of America
Brea, CA
09.2018 - 04.2024
  • Assessed customers' financial needs and recommended appropriate solutions.
  • Provided support for loan applications and processed mortgage paperwork.
  • Performed risk assessments on prospective investments.
  • Processed deposits, withdrawals, transfers, payments, checks.
  • Responded to customer inquiries and resolved account issues.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Coordinated with legal counsel to ensure all banking transactions complied with local and national laws.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads

Front Desk Receptionist

GentleOne Dental
Norwalk, CA
06.2017 - 07.2018
  • Greeted customers warmly and made them feel welcome.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Education

UEI College
Los Angeles, CA
07-2012

High School Diploma -

Bell Gardens High School
Bell Gardens, CA
01-2009

Skills

  • Membership renewals
  • CRM system updates
  • Call triage
  • Customer support
  • Service recommendations
  • Client support
  • Client confidentiality
  • Compliance awareness
  • Sales proficiency
  • Organization and recordkeeping
  • Professional demeanor
  • Customer relationship management (CRM)

Timeline

Client Service Representative

Bank of America
09.2018 - 04.2024

Front Desk Receptionist

GentleOne Dental
06.2017 - 07.2018

UEI College

High School Diploma -

Bell Gardens High School
Christine Martinez