Keshav Joshi
Puyallup,WA
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Umpqua Bank
Lakewood
05.2021 - Current
- Provided customer service support to clients in a timely and efficient manner
- Performed administrative tasks such as filing documents and responding to emails
- Generated reports from the database to track customer satisfaction levels
- Provided feedback on products and services to management team for future development
- Resolved customer inquiries and complaints via phone, email, or other communication channels
- Assisted customers with product information and pricing
- Maintained customer records in the database system
- Followed up with customers after their purchase to ensure satisfaction
- Verified accuracy of data entered into company systems
- Monitored call center performance metrics such as average speed of answer and first call resolution
- Escalated complex customer inquiries to supervisors when necessary
- Created detailed notes in customer profiles to keep track of conversations and requests
Salesperson
Bud Clary Auburn Chrysler Dodge Jeep Ram
Auburn
03.2020 - 09.2020
- Analyzed customer feedback to identify areas of improvement in product offerings
- Developed and implemented strategies to meet sales quotas
- Gathered data on competitors' pricing, products, and promotional activities
- Maintained accurate records of customer interactions and transactions
- Advised customers on the latest product features and benefits
- Collaborated with team members to develop effective sales plans
- Coordinated delivery schedules with vendors for timely shipment of goods
- Created presentations that showcased company's capabilities and offerings
- Educated customers about products and services offered by the company.
Package Handler
Amazon
Sumner
04.2019 - 08.2019
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment
- Inspected packages for damages or defects and recorded any issues found
- Organized packages according to type, size, destination, and other specifications
- Stacked boxes onto pallets in an efficient manner
- Utilized computer systems for tracking orders, printing labels, and preparing reports
- Collaborated with team members on tasks such as sorting mail into designated bins
- Maintained a clean work environment by removing debris from the loading dock area.
Food Service Worker
Arby's
Bothell
01.2018 - 11.2018
- Assisted in the preparation of food items according to recipes and instructions
- Monitored inventory levels of food items used during meal services
- Cleaned kitchen areas, equipment and utensils
- Adhered to safety procedures when handling sharp objects or hazardous materials
- Stocked supplies such as food, dishes, utensils, and cleaning materials
- Served meals to customers in a friendly and courteous manner
- Ensured that all foods were prepared according to health department regulations.
Education
Bachelor of Arts - Business Finance
University of Washington
12.2024
Associate of Arts - Business Administration
Pierce College
07.2022
High School Diploma -
Bothell High School
07.2017
Skills
- Account Management
- Service Recommendations
- Membership Renewals
- File Management
- Sales Strategies
- Payment Processing
- Client Relations
- Database Management
- Order Processing
- Provider Relations
- Outbound Calling
- System Documentation
- Customer Support
- Sales Documentation
Languages
Hindi
Limited
Timeline
Client Service Representative
Umpqua Bank
05.2021 - Current
Salesperson
Bud Clary Auburn Chrysler Dodge Jeep Ram
03.2020 - 09.2020
Package Handler
Amazon
04.2019 - 08.2019
Food Service Worker
Arby's
01.2018 - 11.2018
Bachelor of Arts - Business Finance
University of Washington
Associate of Arts - Business Administration
Pierce College
High School Diploma -
Bothell High School
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