Nadia Efon
Saint Paul,MN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Catholic Charities Of Saint Paul And Minneapolis
Saint Paul , MN
02.2022 - Current
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Maintained customer records in the database system.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Performed administrative tasks such as filing documents and responding to emails.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Adhered to all applicable laws and regulations while performing job duties.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Participated in training sessions and workshops related to customer service best practices.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Dispatcher
Trusties of Hamline
Saint Paul , Minnesota
12.2019 - 05.2022
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Verified driver credentials prior to assigning them a route or task.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Bank Teller
Camtel Credit Union
Southwest , Cameroon
07.2016 - 10.2019
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Educated customers about different types of banking services available at the branch.
- Researched customer inquires regarding their accounts using internal banking systems.
- Provided assistance to other tellers during peak business hours as needed.
- Prepared reports on transaction activity for management review.
- Welcomed customers and offered pleasant service during entire transaction.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of bank records and client information.
Education
Biology
University of Minnesota - Twin Cities
Minneapolis, MNBiology
Hamline University
Saint Paul, MNSkills
- Service Recommendations
- File Management
- Membership renewals
- Account Management
- Client Relations
- Customer Support
- Client Support
- Customer Education
- Follow-up skills
- System Documentation
Timeline
Client Service Representative
Catholic Charities Of Saint Paul And Minneapolis
02.2022 - Current
Dispatcher
Trusties of Hamline
12.2019 - 05.2022
Bank Teller
Camtel Credit Union
07.2016 - 10.2019
Biology
University of Minnesota - Twin Cities
Biology
Hamline University
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