Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Griffin

Supply,NC

Summary

Cheerful and upbeat CSR with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving issues.

Overview

12
12
years of professional experience

Work History

Client Service Representative

Interim HealthCare
Supply, NC
12.2019 - 01.2024
  • Ensuring a positive and professional client service experience.
  • Managing client inquiries via phone, email, online, or in person.
  • Directing client complaints or complex queries to relevant departments in a timely manner.
  • Providing clients with technical assistance on products and services.
  • Expediting serious issues to management toward prompt resolution.
  • Building positive client relations by checking in regularly and following up on active processes.
  • Maintaining client records and documenting processes.
  • Identifying potential client services concerns and facilitating proactive intervention steps.
  • Recommending product improvements based on client services feedback.

CNA Floater for Brunswick County

Wellcare Home Health Care
Supply, NC
04.2015 - 07.2019
  • Providing great patient care.
  • Answering patient calls and determining how best to help them.
  • Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.
  • Turning and repositioning bedridden patients.
  • Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences.
  • Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.
  • Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff.
  • Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine.
  • Reminding patients to take medications and nutritional supplements.
  • Noting observations of patient behavior, including complaints, or physical symptoms to nurses.
  • Stay up to date on CNA training and facility policy and procedure.

Home Health CNA

Brightstar Healthcare
Leland, NC
11.2011 - 08.2015
  • Providing great patient care.
  • Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.
  • Turning and repositioning bedridden patients.
  • Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences.
  • Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.
  • Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff.
  • Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine.
  • Reminding patients to take medications and nutritional supplements.
  • Noting observations of patient behavior, including complaints, or physical symptoms to nurses.
  • Stay up to date on CNA training and facility policy and procedure.

Education

CNA

Brunswick Community College
Supply, NC
05-1999

East Lincon High
Denver, NC

Skills

  • Scheduling
  • File Management
  • Account Management
  • Service Recommendations
  • System Documentation
  • Client Relations
  • Customer Support
  • Client Support
  • Call Documentation
  • Regulatory Compliance
  • Customer Service
  • Remote Office Availability
  • On call for office after hours

Timeline

Client Service Representative

Interim HealthCare
12.2019 - 01.2024

CNA Floater for Brunswick County

Wellcare Home Health Care
04.2015 - 07.2019

Home Health CNA

Brightstar Healthcare
11.2011 - 08.2015

CNA

Brunswick Community College

East Lincon High

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Christy Griffin