DONNA BEST

Handle high call volume while providing excellent client experience, ensure proper authentication of clients, use multiple systems simultaneously for research while following policies and procedure, handle confidential information with discretion, maintain security of clients accounts, file fraud disputes, process client requests for information about account balances, provide digital online banking support for locked accounts, educate on navigation in online portal, maintain above average on quality assurance metrics for position, use LAST model for problem solving which is listen, apologize, solve and thank.

Managed employees schedules, schedule appointments, answered phones professionally, daily appointment reminder calls, performed client registration, eligibility for services by verification of insurance or income, prior authorizations, organization of medical records using CureMD an Electronic Medical Records system in accordance with HIPAA, complete medical records release, chart audits, scan documents to correct charts, create writeoff reports, create and submit monthly billing statements, file for tax garnishments of delinquent accounts, collect and post copays to appropriate accounts, runs end of day reports for audit and deposit tracking

Schedule patient appointments, professionally answer phones, do appointment reminder calls, collect and post copays, verify insurance, post insurance checks, triage patient, obtain vitals, assist with in office surgical procedures, scheduled hospital surgeries, pull charts, file dictated office notes, schedule patient procedures for hospital, obtain prior authorization from insurance, scheduled referrals, post charges for medical billing, , work denied claims, send in refill prescriptions, follow HIPAA guideline, made daily deposit, ran end of day reports and enter charges into system for billing, created and mailed client statements