Saafia Lewis
Houston
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Client Service Representative
Central Houston Animal Hospital
11.2023 - 01.2026
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Dog Bather
Meadowlake Pet Resort
04.2023 - 08.2023
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Veterinary Technician
Fur and Feather Veterinary Hospital
08.2022 - 06.2023
- Perform administration duties such as data entry of patient medical records, contact customer clients and previous vet clinics for patient records. Generate radiology, ultrasound and bloodwork reports to identify any possible medical trends.
- Handle customer escalated complaints surrounding servicing issues and/or billing
- Perform intake for customers, complete diagnostics and communicate diagnosis and course of treatments
- Partner with team members to ensure all exam rooms are being monitored and completed in a timely manner
Veterinary Technician
My Family Vet
04.2019 - 05.2019
- Collaborated with team members to ensure all exam rooms are set up and patients are seen in a timely manner
- Performed administration duties such as data entry of patient medical records, contact customer clients and previous vet clinics for patient records. Generate radiology, ultrasound and bloodwork reports to identify any possible medical trends.
- Handled customer escalated complaints surrounding servicing issues and/or billing
- Performed intake for customers, complete diagnostics and communicate diagnosis and course of treatments
Kennel Technician
Canfel Care Animal Hospital
04.2018 - 04.2019
- Primary responsibilities include setting up exam rooms, drawing blood and complete radiology testing to identify course of treatment.
- Performed grooming and bathing animals
- Assist with surgical procedures
- Booked and canceled appointments
Internship Student
All Pets Animal Hospital
06.2017 - 04.2018
- Task included drawing blood, Catheter removal, labatory testing, monitored patients after surgery and administer vaccines
Server/ Cocktail Waitress
River Oaks Country Club
08.2015 - 08.2016
- Served as waitress during wedding receptions, silent auctions and during other club member events
- Assisted in staff scheduling and assigning task to team members
- Created events for club members
Cashier/ Assistant Manager
McDonald's
03.2010 - 08.2015
- Handled the ordering of supplies and restocking
- Provided daily/weekly reports to management
- Coordinated staff scheduling and assigning task to team members
- Motivated team members and created monthly incentive programs to enhance performance
Education
Associate of Applied Science - Veterinary Science
Lone Star College
Tomball, TXSkills
- Complaint resolution
- Account updating
- Scheduling
- Opening and closing accounts
- Appointment scheduling
- Microsoft office expertise
- Customer relations
- Spreadsheets
- Credit adjustments
- Product education
- Call center experience
- Document control
- Customer consulting
- Team development
- POS systems expert
Timeline
Client Service Representative
Central Houston Animal Hospital
11.2023 - 01.2026
Dog Bather
Meadowlake Pet Resort
04.2023 - 08.2023
Veterinary Technician
Fur and Feather Veterinary Hospital
08.2022 - 06.2023
Veterinary Technician
My Family Vet
04.2019 - 05.2019
Kennel Technician
Canfel Care Animal Hospital
04.2018 - 04.2019
Internship Student
All Pets Animal Hospital
06.2017 - 04.2018
Server/ Cocktail Waitress
River Oaks Country Club
08.2015 - 08.2016
Cashier/ Assistant Manager
McDonald's
03.2010 - 08.2015
Associate of Applied Science - Veterinary Science
Lone Star College