Barbara Backus
Columbus,OH
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
7
7
years of professional experience
Work History
Client Service Representative
Falcon Enterprises, Inc.
Columbus, OH
01.2017 - Current
- Coordinated closely with account managers to provide updates on ongoing projects, fostering stronger internal communication channels.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Provided excellent customer care by responding to requests.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained and managed customer files and databases.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Marion Harding
Marion, OH06.1965
Skills
- Remote Office Availability
- Complaint Investigation
- Problem Resolution
- Report creation
- 45-50 wpm Typing Speed
- Word Processing
- Basic accounting
- Business operations understanding
- Customer and client relations
- Verbal and written communication
- Call Answering and Routing
- Report Preparation
- Customer Service
- Data Entry
- Office Administration
- Administrative Support
- Business Correspondence
- Client Support
- Written and oral communication
- Complaint resolution
- MS Office
- Customer Relations
Timeline
Client Service Representative
Falcon Enterprises, Inc.
01.2017 - Current
High School Diploma -
Marion Harding