Savannah Daniel
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Client Service Representative
Carolina Veterinary Specialists And Animal Emergency
2024.02 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Sterilization Technician
North Carolina Specialty Hospital, NCSH
2022.05 - 2024.02
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Sterilized and disinfected instruments to prevent growth of bacteria on instruments and surfaces.
- Prepared trays with instruments to promote quick turnover from one patient to next.
- Ensured sterilization quality by meticulously following standard operating procedures and guidelines.
- Collaborated effectively with fellow team members to ensure efficient completion of daily tasks and responsibilities.
- Contributed to the prevention of healthcare-associated infections with diligent adherence to proper sterilization techniques.
Patient Transporter
Jan-care Ambulance
2022.01 - 2022.05
- Warmly greeted patients and visitors and made each feel welcome.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
Patient Transporter
Duke Medical Center
2021.08 - 2022.01
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
Education
No Degree - Basic Life Support
Guilford College
Greensboro, NC01.2018
High School Diploma -
Person High School
Roxboro, NC06.2016
Skills
- Customer Support
- Payment Processing
- Call center experience
- Customer Focus
- File Management
- Teamwork and Collaboration
- Administrative and Office Support
- Microsoft Office
- Document and Records Management
- Calm and Professional Under Pressure
- Remote Office Availability
- Medical terminology knowledge
- Multi-Line Phone Systems
Timeline
Client Service Representative
Carolina Veterinary Specialists And Animal Emergency
2024.02 - Current
Sterilization Technician
North Carolina Specialty Hospital, NCSH
2022.05 - 2024.02
Patient Transporter
Jan-care Ambulance
2022.01 - 2022.05
Patient Transporter
Duke Medical Center
2021.08 - 2022.01
No Degree - Basic Life Support
Guilford College
High School Diploma -
Person High School
Similar Profiles
Kristi BurchetteKristi Burchette
Registered Veterinary Technician at Carolina Veterinary Specialists and Animal EmergencyRegistered Veterinary Technician at Carolina Veterinary Specialists and Animal Emergency
Johnna BakerJohnna Baker
Veterinary Assistant at Carolina Veterinary Specialists and Animal EmergencyVeterinary Assistant at Carolina Veterinary Specialists and Animal Emergency
April BuckApril Buck
RVT at Ocoee Animal HospitalRVT at Ocoee Animal Hospital