Karla Ward
Mahomet,IL
Summary
Dedicated administrative assistant with over 30 years of experience in office administration and customer service. Skilled in effective communication, time management, and maintaining confidentiality, driving operational efficiency and fostering strong client relationships.
Overview
35
35
years of professional experience
Work History
Administrative Assistant - Tax
MH CPA PLLC
Champaign, IL
11.1990 - 12.2025
- Managed scheduling and calendar coordination for multiple executives, ensuring efficient time management.
- Facilitated communication between clients and staff, enhancing workflow and client satisfaction.
- Prepared and organized financial documents
- Streamlined office operations by implementing new filing systems, improving accessibility of records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Assign tax returns and coordinate preparation, review, assembly and delivery in a timely manner
- E-file returns and coordinate acceptance and rejection of e-files
Education
High School Diploma -
Kent Meridian Senior High
Kent, WashingtonSkills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant - Tax
MH CPA PLLC
11.1990 - 12.2025
High School Diploma -
Kent Meridian Senior High