Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awardsandscholarships
Timeline
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Caroline Julich

Caroline Julich

Birmingham,AL

Summary

Energetic, reliable, and committed work ethic with experience in customer service., administrative work, and sales tax. Builds strong customer relationships, drives brand loyalty, and increases customer engagement. Communicates with others, solves problems, demonstrates patience, ensures customer satisfaction, and resolves customer complaints.

Overview

4
4
years of professional experience

Work History

Administrative Assistant and Sales Tax Administrator

Gabriella White LLC
02.2023 - Current
  • Started as an administrative assistant to the Senior Executive Assistant- receptionist duties, sending/retrieving mail and packages, calendar management, expense reports
  • Began working in the finance department with entering data on marketing orders
  • Promoted to the Chief Operations Officer’s assistant- Calendar management, facilitate/scribe weekly meetings, book travel, expense reports, and help with any projects within operations
  • Took on the Sales Tax Administrator role in April 2024
  • Pull tax reports off an ERP system
  • Manually enters sales into excel for 15 retail locations, over 15 commercial sale states, and wholesale consumers
  • File taxes for each state and schedule payments in a timely manner for monthly, quarterly, and annual deadlines
  • Post payments in an ERP system after payments have been made
  • Assist with planning of annual meetings, events, seminars
  • Recruit staffing for work events and create schedule
  • Assist the Chief Retail Officer with same duties as the COO
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Dance Instructor

Alabama Dance Academy
08.2021 - 06.2024
  • Instructs all ages in Ballet, Jazz, and Lyrical
  • Choreographs solo and group pieces
  • Run rehearsals in a productive and timely manner
  • Created interactive activities to engage students and maximize learning.
  • Offered one-on-one instruction to students by appointment.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Planned routines for recitals and performances.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.

Barista

O’Henry's Coffee House
01.2022 - 02.2023
  • Promoted to Shift Lead Position – creates daily sales goals/quotas & communication sheets
  • Reconcile daily cash drawers, prepare cash deposit, and delivers to bank
  • Greets customers to handle in store orders and service
  • Completes phone and catering orders
  • Maintains inventory, submits all supply orders, and files store invoices
  • Food Handler Certification
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Dough Maker

Crumbl Cookies
07.2021 - 10.2021
  • Food Handler Certification
  • Prepared and fulfilled recipes with strict guidelines under time constraints and quality standards
  • Managed multiple tasks simultaneously while maintaining focus on quality control during high-volume periods.
  • Enhanced efficiency in dough production by maintaining clean and organized workstations.
  • Fostered a positive work environment by sharing tips and techniques with colleagues, leading to improved collective skill levels.
  • Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
  • Optimized dough preparation time by implementing effective time management techniques.

Substitute Dance Instructor

The JETPAC
01.2018 - 01.2019
  • Instructed various contemporary classes as needed
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Followed lesson plans designed by absent teachers.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Enhanced student performance by implementing creative and engaging dance routines.
  • Promoted creative expression to encourage students to explore dance as art and self expression through movement.

Education

Associate Degree -

JEFFERSON STATE COMMUNITY COLLEGE
Hoover, AL
10.2023

Bachelor of Fine Arts - Contemporary Dance

UNIVERSITY OF NORTH CAROLINA SCHOOL OF THE ARTS
Winston-Salem, NC
09-2021

High School Diploma -

SPAIN PARK HIGH SCHOOL
Hoover, AL
01.2020

High School Diploma -

FRIENDSWOOD HIGH SCHOOL
Friendswood, TX
12.2019

Skills

  • Customer Service

  • Data Entry

  • Computer Skills

  • Office Administration

  • Administrative Support

  • Microsoft Word

  • Time Management

  • Microsoft Excel

  • Microsoft Outlook

  • Customer and client relations

  • Social media knowledge

Volunteer Experience

Carry Your Cross Helping the Homeless Organization, Charlotte, NC, 2021

Awardsandscholarships

  • Juxtapose Arts Collective Emerging Choreographer, 2017
  • UBC 11th Place Classical Variation, 2020
  • Nutcracker Dance Scholarship, UNC School of the Arts, 2020
  • University Grant, UNC School of the Arts, 2020
  • Scholarship to Summer Program - University of Nevada at Las Vegas, 2020
  • Audition Invitation for Bachelor of Fine Arts program, University of Nevada at Las Vegas, 2020

Timeline

Administrative Assistant and Sales Tax Administrator

Gabriella White LLC
02.2023 - Current

Barista

O’Henry's Coffee House
01.2022 - 02.2023

Dance Instructor

Alabama Dance Academy
08.2021 - 06.2024

Dough Maker

Crumbl Cookies
07.2021 - 10.2021

Substitute Dance Instructor

The JETPAC
01.2018 - 01.2019

High School Diploma -

SPAIN PARK HIGH SCHOOL

High School Diploma -

FRIENDSWOOD HIGH SCHOOL

Associate Degree -

JEFFERSON STATE COMMUNITY COLLEGE

Bachelor of Fine Arts - Contemporary Dance

UNIVERSITY OF NORTH CAROLINA SCHOOL OF THE ARTS

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Caroline Julich