Karla Williams
Collierville,TN
Summary
Dependable and successful at managing multiple priorities with an outgoing, positive attitude, and smile. Establishes clear standards and protocols for consistent, high-quality results. Effective with cross-functional teams to ensure operational and service excellence!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marketing Assistant
J.W. Marriott
- Represented Marketing Department on assignments. Contributed to weekly team meetings, brainstorming sessions, VIP management, and in-progress work.
- Coordinated Arena Luxury Suite, and Theatre Luxury Box for staff assignments and rewards.
- Generated phone calls, emails, correspondence and face-to-face interactions with inside staff, hotel customers, teams, guests, vendors, and clients.
- Co-Coordinator of the J.W. Marriott "10 for 10 Community Program" for children that generated wide community support and media coverage.
Customer Support Specialist
ECS (USPS Contractor)
07.2018 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies while addressing customer needs and resolving concerns.
- Helped a large volume of customers every day with concern, care, and focused on customer satisfaction.
- Responded to customer calls and emails to start initial investigation of address, packages and mail issues. Submit potential fraud to Postal Inspectors.
- Multitasked to handle high volume USPS customer needs, through multiple databases. Worked closely with post offices around the country for immediate corrections.
Sales Representative
BlueGreen Vacations
10.2013 - 01.2014
- Maintained up-to-date knowledge of available resort products focusing on Bass Pro Shops Resort - Big Cedar Lodge.
- Implemented promotions and won many contests while stimulating business traffic to 27 different vacation resorts.
- Provided exemplary customer service to new and previous customers to secure new travel sales.
Education
MBA - Human Resources
University of Phoenix
MemphisBachelor of Science - Psychology
Tuskegee University
Tuskegee, ALSkills
- Guest Relations
- Event Coordination
- Amazing Customer Service
- Strong Team Player
- Leadership
- Scheduling
- Group Presentations
Certification
Licensed/Professional Reflexologist
Timeline
Customer Support Specialist
ECS (USPS Contractor)
07.2018 - 07.2021
Sales Representative
BlueGreen Vacations
10.2013 - 01.2014
MBA - Human Resources
University of Phoenix
Bachelor of Science - Psychology
Tuskegee University
Licensed/Professional Reflexologist
Marketing Assistant
J.W. Marriott
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