Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Karla Yessenia Antimo Perez

Fitchburg,WI

Summary

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Professional with experience in fostering supportive and inclusive living environments. Skilled in conflict resolution, crisis management, and event planning. Strong focus on team collaboration and achieving results. Reliable and adaptable, with natural ability to connect with and support diverse groups of residents.

Overview

11
11
years of professional experience

Work History

Resident Assistant

Four Winds Manor
04.2023 - Current
  • Assisted residents with daily living activities, fostering independence and comfort.
  • Monitored safety and well-being of residents, promptly addressing concerns and needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Assisted residents in preparing for activity and social programs.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.

Retail Sales Associate

Target
06.2022 - 11.2022
  • Assisted customers with product selection and provided detailed information on features and benefits.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Maintained clean and organized merchandise displays to enhance customer shopping experience.
  • Collaborated with team members to achieve sales goals and maintain high service standards.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.

Sales Associate

Spring Window Fashions
08.2021 - 05.2022
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained knowledge of current promotions and sales, effectively communicating benefits to clients.
  • Processed transactions accurately, ensuring customer satisfaction and operational efficiency.
  • Collaborated with team members to achieve store goals, contributing to a positive work environment.
  • Resolved customer complaints promptly, fostering loyalty and repeat business opportunities.
  • Monitored inventory levels regularly, assisting in restocking efforts to ensure product availability.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Resident Assistant

Noel Manor
10.2020 - 07.2021
  • Assisted residents with daily needs, fostering a supportive community environment.
  • Facilitated conflict resolution among residents to enhance interpersonal relations.
  • Organized educational and social programs, promoting engagement and participation.
  • Monitored compliance with housing policies, ensuring a safe living environment.
  • Collaborated with staff to implement wellness initiatives for resident support.
  • Provided emergency response assistance, prioritizing resident safety and well-being.
  • Maintained accurate records of resident interactions to track concerns and outcomes.
  • Conducted regular inspections of facilities, reporting maintenance issues promptly.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.

General Cleaning

KleenMark
01.2015 - 01.2019
  • Dusting
  • Emptying Trash
  • Prepping and using floor Vacuum

Education

High School Diploma -

Verona Area High School
Verona, WI
06.2018

Skills

  • Bilingual
  • Fast Learner
  • Patient
  • Loving and Caring
  • Activity planning
  • Team player
  • CPR certified
  • Emergency response
  • Resident support
  • Mental health awareness
  • Emotional support
  • Self-confident

Accomplishments

  • Supervised team of 4 staff members.
  • Collaborated with team of 5 in the development of Creating a home coming night for our residents.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Resident Assistant

Four Winds Manor
04.2023 - Current

Retail Sales Associate

Target
06.2022 - 11.2022

Sales Associate

Spring Window Fashions
08.2021 - 05.2022

Resident Assistant

Noel Manor
10.2020 - 07.2021

General Cleaning

KleenMark
01.2015 - 01.2019

High School Diploma -

Verona Area High School

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