Karla D Marin Garcia

• Analyzed guest feedback to identify areas of improvement in housekeeping services.
• Conducted monthly performance reviews with staff members to assess progress towards goals.
• Monitored budget spending for the housekeeping department.

ASSISTANT EXECUTIVE HOUSEKEEPER | 2022-2023

Scottsdale Links Resort (RHousekeeper)

• Developed strategies to increase efficiency while reducing costs within the department.
• Collaborated with other departments such as engineering, front desk., to ensure smooth operations.
• Advised management on best practices for maintaining a safe work environment.

ASSISTANT EXECUTIVE HOUSEKEEPER | 2021-2022

Cibola Vista Resort & Spa (Mastercorp)

• Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
• Inspected rooms on a regular basis to verify that they meet quality standards.
• Ordered supplies, equipment, and chemicals necessary for daily operations.
• Resolved conflicts between employees in a timely manner following company policies.
• Developed and implemented hotel standard operating procedures for the housekeeping department.

HOUSEKEEPING MANAGER. | 2019-2021

Cibola Vista Resort & Spa (Mastercorp)

• Assisted in creating budgets for departmental expenses including personnel costs.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Provided guidance and direction to subordinates

LEAD SUPERVISOR. |2017-2019

Cibola Resort & Spa (Mastercorp)

• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Monitored employee productivity to provide constructive feedback and coaching.

HOUSEKEEPER SUPERVISOR |2014-2017

Cibola Vista Resort & Spa (MasterCorp)

• Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
• Inspected guest rooms and public areas to ensure they met established cleanliness standards.
• Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.

HOUSEKEEPER |2012-2014

Cibola Vista Resort & Spa (Bluegreen)

• Cleaned bathrooms, including toilets, tubs, showers and sinks.
• Changed bed linens and towels, tidied up rooms.
• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.