KARLA D REYES
Data Product Manager
Summary
Product and innovation leader with 8+ years of experience in full product life cycle management, system development project management, and cross-functional team leadership. Technically sophisticated and solutions-focused professional with comprehensive experience in shaping customer-centric product vision and orchestrating robust strategies to achieve business objectives. A transformational leader with well-developed expertise in leading product development teams on multi-million dollar data science and ML initiatives and achieving desired results within financial limitations. Proficient at identifying product requirements, driving product improvements, and mitigating risks to achieve competitive advantage.
Overview
8
8
years of professional experience
Work History
VP - Product Owner
JP Morgan Chase & Co
10.2022 - Current
- Led cross-functional teams to develop a platform that integrates telephony controls and servicing applications to enable contact center specialists to service cross-LOB customers in a single interaction, optimizing customer satisfaction by 15%, occupancy by 55%, and productivity by 65%.
- Collaborated with UX research and design on Discovery sessions and A/B usability testing to create and prioritize product roadmap.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog in JIRA.
- Managed implementation of new features by outlining plans and specifications for how, where, and when each component would work.
Analytics Product Manager
Accenture LLP
10.2021 - 10.2022
- Led a team of junior data scientists to successfully deliver an ML promo forecasting engine used to optimize the inventory and replenishment processes of a top National Retail chain, increasing margins by $10M and reducing in-stock inventory by over $20M yearly
- Developed an A/B testing framework to measure ML engine performance against legacy promo forecasting tools
- Supported discussions to define the end-to-end architecture, including merging the ML promo forecast output with the regular demand stored in Blue Yonder.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap to achieve product goals and metrics.
- Analyzed metrics to measure product performance.
- Liaised with clients to better understand business needs and current market landscape.
- Managed product backlog in Rally and hosted scrum ceremonies.
Product Owner Associate Manager
Accenture LLP
02.2020 - 09.2021
- Managed the end-to-end development of four BI Intelligence Dashboards to enable the supply chain of a global restaurant organization to make informed decisions around inventory master data, replenishment processes, and sustainability practices.
- Hosted discovery and framing sessions to define MVPs and subsequent releases across different geographical locations.
- Designed the UI/UX layout of the dashboards in collaboration with the UI/UX design team.
- Mentored and supported four junior employees to strengthen agile practice and to create strong workplace culture.
- Managed UAT logistics, captured feedback from global business users, and worked collectively with the client-Product team to prioritize findings discovered over UAT.
Senior Consultant
Ernst & Young
03.2018 - 01.2020
- Led the digital portfolio workstream to rationalize digital opportunities across different business units to drive over $200+ in benefits over 2 years
- Supported the exploration and identification of $50M+ in untapped areas of opportunity to introduce emerging technologies designed to deflect call volume and improve employees' productivity
- Developed PowerBI and Tableau financial tracking dashboards to visually represent program-level KPIs, enabling communication and informed decision-making among C-Level Executives.
- Assessed needs for projects and made proposals to senior executives.
- Exceeded customer requirements with accurate and deliverable solutions.
Consulting Analyst
Accenture LLP
07.2015 - 02.2018
- Led the successful deployment of an OCR-RPA E2E solution to reduce FTE labor by ~46%
- Worked jointly with the legal department to devise countermeasures that greatly reduced risks associated with automation and electronic signatures, down to just 5%, without minimizing the automation benefits
- Collaborated with the RPA COE to successfully deploy RPA solutions that within time and budget constraints.
Education
Graduate Certificate - Applied Data Science Program
MIT
04.2023
B.Sc. - Computer Science
Polytechnic University of Puerto Rico
07.2015
Skills
- A/B testing
- Data Analysis
- Data Viz: Tableau & PowerBI
- Databricks MLflow
- Machine Learning Modeling
- Microsoft Excel & Power Point
- Python
- MS SQL
- User Journey Mapping
- Product Planning
- Managing Multiple Projects
- Atlassian JIRA
- Business and Processing Documentation
- Functional and Business Requirements
- Business Intelligence Data Modeling
- Proposal Writing
- Agile Framework
- Systems Thinking
- Stakeholder Relationship Management
- Acceptance Criteria
Affiliations
Associate Board Member Aug 2018 — Feb 2020
Mouse NYC, NY
Mentor Jul 2017 — Aug 2017
Girls Who Code NYC, NY
Timeline
VP - Product Owner
JP Morgan Chase & Co
10.2022 - Current
Analytics Product Manager
Accenture LLP
10.2021 - 10.2022
Product Owner Associate Manager
Accenture LLP
02.2020 - 09.2021
Senior Consultant
Ernst & Young
03.2018 - 01.2020
Consulting Analyst
Accenture LLP
07.2015 - 02.2018
Graduate Certificate - Applied Data Science Program
MIT
B.Sc. - Computer Science
Polytechnic University of Puerto Rico
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