Karla H Contreras
San Jose,CA
Summary
Proven track record in event planning and customer service excellence, notably at Sephoras Creaciones. Skilled in project management and scheduling, I excel in high-pressure environments, boosting customer loyalty and business growth. Demonstrated ability to enhance team productivity and streamline processes, achieving significant improvements in customer satisfaction and sales revenue.
Overview
20
20
years of professional experience
Work History
Customer Service/ Event Coordinator
Sephoras Creaciones
San Jose, CA
09.2005 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales / Costumer Services
Marleigh Flowers
Milpitas, CA
07.2008 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Data Entry Clerk/Customer Services
Plasma-Tec
San Jose, CA
10.2010 - 12.2012
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Sales Coordinator
Citti's Florist
Campbell, CA
08.2006 - 02.2007
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Receptionist
Cortec Sheet Metal
San Jose, CA
12.2004 - 04.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Cashier
Super Cuts Salon
Cupertino, CA
05.2005 - 08.2005
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Willow Glen
San Jose, CAChild Care/ Preschool
Career Online High School Program
San Jose, CASkills
- Event Planning
- Project Management
- Scheduling
- Time Management
- Front desk
- Customer services
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Data Entry Clerk/Customer Services
Plasma-Tec
10.2010 - 12.2012
Sales / Costumer Services
Marleigh Flowers
07.2008 - 09.2014
Sales Coordinator
Citti's Florist
08.2006 - 02.2007
Customer Service/ Event Coordinator
Sephoras Creaciones
09.2005 - Current
Customer Service Cashier
Super Cuts Salon
05.2005 - 08.2005
Receptionist
Cortec Sheet Metal
12.2004 - 04.2006
Willow Glen
Child Care/ Preschool
Career Online High School Program