Karla Itzel Herrera Mayo

Service-oriented Bilingual Professional (English/Spanish) with a strong background in verbal and written communication. Dedicated to providing helpful, clear, and patient support to others. Proficient in Microsoft Word and digital communication tools, with a proven ability to manage independent tasks. Seeking an entry-level Remote Customer Service role to utilize language fluency and a positive attitude to resolve inquiries and support team goals.

• Bilingual Support & Interpretation, Actively assisted community members and family with English/Spanish translation for appointments, scheduling, and official communications, ensuring all parties understood the information provided.
• Administrative Management, Successfully managed personal and family-related administrative tasks, including digital organization, online account management, and professional correspondence.
• Service Excellence, Provided consistent, dependable assistance to others, developing a reputation for being a reliable point of contact for information and support.

• Bilingual Communication: Native-level fluency in Spanish and English; expert at translating information clearly and accurately for diverse audiences.
• Active Listening & Problem Solving: Skilled at understanding needs and providing helpful solutions with a patient and professional demeanor.
• Digital Proficiency: Experienced in Microsoft Word for document creation and proficient in virtual tools like Zoom, Microsoft Teams, and professional email.
• Reliability & Professionalism: Strong work ethic with a focus on punctuality, detail-oriented task management, and maintaining a positive brand image.