VICTOR ROBLES-SOTO
Marion,IA
Summary
Bilingual professional with extensive experience in customer support and training at Innosource. Demonstrated ability to resolve escalated inquiries and enhance client satisfaction through effective communication and computer skills. Proven commitment to achieving results and building positive customer relationships in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Bilingual Sub Senior Customer Support Coordinator
InnoSource
Dublin, OH
01.2024 - 09.2025
- Supported customer service associates in enhancing performance and service quality.
- Answered incoming calls, conducted evaluations, and managed escalated customer inquiries to ensure timely, effective solutions.
- Coordinated customer inquiries to ensure timely and effective resolutions.
- Developed training materials for new support staff to enhance service quality.
- Managed ticketing system to prioritize and track customer issues efficiently.
Bilingual Customer Support Associate
Alliant Energy
Cedar Rapids, IA
03.2022 - 12.2023
- Delivered bilingual customer support in English and Spanish, facilitating clear communication and high-quality service for diverse client needs.
- Addressed customer inquiries via phone, email, and chat, providing accurate and timely information to enhance customer satisfaction.
- Supported customers with account questions, troubleshooting, and service requests, ensuring effective resolution of issues.
Service Pool Technician/Assistant Manager
Pool Tech/WGHK, Inc.
04.2015 - 04.2021
- Delivered exceptional customer service by clarifying maintenance findings and suggesting appropriate corrective actions.
- Executed routine pool maintenance, ensuring optimal water quality through water testing, chemical balancing, vacuuming, skimming, and equipment inspections.
- Supported daily operations of pool service team, maintaining high standards for maintenance and repair services for residential clients.
- Performed seasonal pool openings and closings to ensure proper maintenance.
Education
High School Graduate -
12.2009
Skills
- Customer support
- Ticketing systems
- Bilingual in Spanish and English
- Bilingual communication
- Basic computer proficiency
- Communication skills
Timeline
Bilingual Sub Senior Customer Support Coordinator
InnoSource
01.2024 - 09.2025
Bilingual Customer Support Associate
Alliant Energy
03.2022 - 12.2023
Service Pool Technician/Assistant Manager
Pool Tech/WGHK, Inc.
04.2015 - 04.2021