Karlandra Barfield

• Developed strong relationships with referral sources through effective communication skills.
• Compiled research phone data, calls and assessments from within the state of Louisiana.
• Schedules assessments, psychiatric evaluations and admissions with potential patient/referral source; Explains the evaluation and admission process to the potential patient/referral source and informs patient of necessary items to bring for hospital stay
• Performs telephonic risk assessment to determine level of suicidally/homicidally with caller in crisis; utilizes the 911 emergency systems whenever a caller is at serious risk to harm self or others.
• Train incoming employees on the skill and knowledge of the postion.

• Developed and implemented strategies for recruitment and admissions of new patients.
• Facilitated communication between prospective referral sources, staff and other departments.
• Monitored progress of admitted patients throughout their assessment process.
• Analyzed statistical data from surveys regarding admissions processes and outcomes.
• Resolved patients/staff issues or complaints related to admission processes or services provided by the department.
• Directed and supervised team of employees in daily operations.
• Tracked progress on projects and provided timely feedback to staff members.

• Performed client assessments and developed treatment plans.
• Provided clients with recommendations to community resources.
• Communicated with clients to develop social and psychiatric observations.
• Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
• Applied array of different methodologies to assist patients with therapy.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Prepared weekly employee work schedules for team members.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Collected room deposits, fees and payments.
• Resolved service-related problems and documented actions in system.

05/2008 - 08/2011

• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Delivered orders to ice cream dispensing area to communicate special requests.
• Observed health code regulations and internal policies for cleaning and sanitizing.
• Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
• Processed sales transactions for cash, debit and credit purchases.
• Reconciled receipt totals, cash and credit payments to address shortages.