Annette Stavrou
Nova Medical Group
Whitman,MA
32
years of professional experience
Experienced with customer interaction and support, ensuring client satisfaction through effective problem resolution. Utilizes communication and active listening to address customer needs promptly. Track record of maintaining high customer satisfaction and fostering positive client relationships.
Work History
Call Agent / Scheduler/Prior Authorization Specialist
3 Years 2 Months- Managed incoming calls to ensure patient inquiries were addressed promptly and effectively.
- Assisted in scheduling appointments, optimizing staff workload and patient flow.
- Utilized electronic health record systems for accurate data entry and patient tracking.
- Trained new call agents on communication protocols and customer service best practices.
- Developed scripts to enhance call quality and improve patient interactions.
- Collaborated with healthcare providers to streamline referral processes and enhance patient care coordination.
- Mentored junior agents, fostering a culture of teamwork and continuous improvement in service delivery.
- Built strong customer relationships with empathetic communication and active listening skills.
Medical Receptionist
1 Year 7 Months- I have worked in a high volume Urgent Care as a medical receptionist. My duties included verify patient insurances, processing insurance referrals, daily patient check in and check out, answer, direct and assist patient calls, process and scan patient documents
Owner
23 Years 3 Months- I co-owned and operated this establishment for 24 years until my husband retired
Education
High school diploma
Skills
Medical Receptionist
Medical Scheduling
Insurance Verification
EMR Systems
Medical Office Experience
Multi-line Phone Systems
HIPAA
Medical Terminology
Office Administration
Customer Service
Patient Care
Computer Skills
Problem-solving skills
Call center experience
Answering questions
Customer communications
Goal oriented
Customer service
Teamwork and collaboration
Problem-solving
Excellent communication
Problem resolution
Phone etiquette
Inbound call management
Problem-solving aptitude
Timeline
Call Agent / Scheduler/Prior Authorization Specialist
Nova Medical Group
06.2023 - 08.2026Read More
Medical Receptionist
COMPASS MEDICAL URGENT CARE
10.2021 - 05.2023Read More
Owner
Spiros Pizza
06.1994 - 09.2017Read More
Hingham High School
High school diploma
Read More