Karlany Johnson
Little Rock,AR
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, pharmacy operations, and insurance claims processing. As a Pharmacy Technician and Claims Associate, I have demonstrated proficiency in handling complex claims, ensuring regulatory compliance, and providing peculiar support to customers and healthcare providers. Skilled in problem-solving, multitasking, and effective communication, I am committed to delivering high-quality service and fostering positive relationships. Seeking to leverage my diverse skill set and expertise to contribute to a dynamic team in a challenging and rewarding environment.
Overview
5
5
years of professional experience
Work History
Claims Associate
Sharecare Health Data Services
05.2023 - 07.2024
- Evaluate and process insurance claims in line with company policies and regulatory requirements.
- Verify the accuracy and completeness of claim documentation.
- Communicated with policyholders, claimants, and third-party providers to gather necessary information.
- Prepare reports on claim statuses and outcomes.
- Conduct regular audits of claims files for accuracy and adherence to procedures.
Pharmacy Technician
Costco Wholesale Corp
08.2021 - 05.2023
- Collaborate with pharmacists and healthcare professionals to provide comprehensive pharmaceutical care to patients.
- Utilize electronic health records, and pharmacy software systems to document and track patient information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Handled incoming phone calls and managed insurance claims.
- Complying with rules, regulations, and procedures to help maintain a clean and safe pharmacy, such as sterilizing equipment and surfaces.
Customer Service Associate
Target
09.2019 - 08.2021
- Provided exceptional customer service by assisting customers with inquiries, complaints, and product information.
- Effectively handled high call volumes with strong time management skills, reducing wait times for customers.
- Process orders, returns, and exchanges in a timely and efficient manner.
- Assisted numerous customers daily with a positive demeanor and a focus on ensuring customer satisfaction.
- Work collaboratively with team members to achieve customer service goals.
Education
Bachelor of Science - Biochemistry
University of Arkansas At Little Rock
Little Rock, AR04.2026
Skills
- Innovative Thinking
- Multitasking Abilities
- Attention to Detail
- Problem-Solving
- Computer Skills
- Active Listening
- Team Collaboration
Timeline
Claims Associate
Sharecare Health Data Services
05.2023 - 07.2024
Pharmacy Technician
Costco Wholesale Corp
08.2021 - 05.2023
Customer Service Associate
Target
09.2019 - 08.2021
Bachelor of Science - Biochemistry
University of Arkansas At Little Rock
Similar Profiles
Martinez AndreaMartinez Andrea
Release of Information Specialist at Sharecare Health Data ServicesRelease of Information Specialist at Sharecare Health Data Services
Mikal AlcalaMikal Alcala
Operations Manager at Sharecare Health Data ServicesOperations Manager at Sharecare Health Data Services
Denetra CampbellDenetra Campbell
Medical Records Specialist at Sharecare Health Data ServicesMedical Records Specialist at Sharecare Health Data Services
OMOROWA CARDWELLOMOROWA CARDWELL
Customer Service Representative at Sharecare Health Data ServicesCustomer Service Representative at Sharecare Health Data Services
Allen ParkerAllen Parker
Water Quality Technician at Central Arkansas WaterWater Quality Technician at Central Arkansas Water