Ariel Rodriguez
Author/ Customer Advocate
Elkhorn,NE
Summary
Dynamic project management and client relations professional with a proven track record of driving complex initiatives and fostering team development for peak performance. Expertise in creative thinking and problem-solving enhances business operations and streamlines processes. Adept at collaborating with stakeholders to formulate innovative strategies that promote growth and elevate organizational efficiency. Committed to delivering results that align with business objectives while nurturing a culture of continuous improvement.
Overview
21
21
years of professional experience
Work History
Claims Representative
Berkshire Hathaway (biBerk)
Elkhorn, NE
03.2022 - 01.2026
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted with training and mentoring new team members.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Assisted customers with product selection by providing detailed information about available products and services.
- Adhered to company policies and procedures while providing superior service.
- Performed data entry tasks accurately and in a timely manner.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Made appropriate account corrections to resolve customer problems.
- Conferred with customers by telephone or in-person to provide product or service information.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Referred unresolved customer grievances to designated departments for further investigation.
- Followed up promptly on all unresolved cases from previous shifts.
- Analyzed and collected customer information to prepare product or service reports.
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Recommended improvements in products, services or billing methods to prevent future problems.
- Processed customer adjustments to maintain financial accounts.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Developed in-depth understanding of insurance policies and procedures.
- Achieved high levels of accuracy in claim assessment, minimizing company's exposure to risk.
- Conducted detailed investigations into suspicious claims, reducing instances of fraud.
- Implemented customer feedback system to identify areas for improvement in claims process.
Event Planner
Mercy Housing
Omaha, NE
01.2009 - 07.2012
- Worked with clients to understand requirements and preferences and proposed ideas to improve success of each event.
- Planned and coordinated event rentals, set up plans and staffing.
- Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at different stages.
- Anticipated client and guest needs to provide quick resolution to problems and concerns.
- Engaged with customers and guests to monitor satisfaction and achieve event goals.
- Implemented company policies and procedures with personnel to coordinate smooth setup and professional event services.
- Conducted post-event evaluations using client feedback to report outcomes and implement improvements for future events.
- Organized sponsors to fund events and raise money for charitable organizations behind different galas.
Author
Legends of the Constellations Series
Omaha, NE
12.2013 - Current
- Published Author: Legends of the Constellations Series and others
- Completed exhaustive research on diverse topics to build information for accurate writing.
- Adapted tone and wording choice to successfully connect with different target audiences.
- Reviewed work in detail to correct factual errors and grammatical problems.
- Helped clients with diverse copywriting, social media posting and personal communication needs.
- Produced creative and error-free content by applying outstanding writing and editing skills.
- Oversaw social media updates to advertise promotional events and further storyline engagement.
- Edited work from first draft through final proofs to achieve clarity, style and organizational goals.
- Collaborated with cross-functional teams to produce detailed, quality-oriented documentation for customers.
- Edited manuscripts for grammar, punctuation, syntax, and style.
- Compiled feedback from readers into actionable insights for future projects.
- Developed creative writing skills to craft engaging stories with compelling characters and plotlines.
- Collaborated with editors and publishers to refine manuscripts for publication.
- Created outlines for new book projects and developed content accordingly.
- Attended literary events such as book fairs and conferences to build relationships with other authors and publishers.
- Utilized social media platforms to promote finished works and engage readership.
- Maintained records of all book sales figures and related data points.
- Conducted research to ensure accuracy of facts in books.
- Analyzed reader reviews and ratings on Amazon and Goodreads to identify areas needing improvement.
- Participated in interviews with newspapers, magazines and radio stations to increase public awareness of books.
- Researched current market trends within the publishing industry.
- Coordinated with graphic designers on cover designs that accurately represent the narrative.
- Produced written materials such as press releases, articles, blog posts, website copy.
- Resolved disputes between authors regarding copyright issues or plagiarism allegations.
- Organized workshops to teach basic principles of writing technique.
- Managed online presence through various social networks including Twitter, Facebook and LinkedIn.
- Provided guidance on how best to format manuscripts for submission.
- Built relationships with literary agents and pitched upcoming book ideas at meetings and conventions.
- Revised and proofread existing content for quality.
- Edited text for grammatical correctness, clarity, and tone.
- Created imaginative concepts and ideas to frame stories and boost readership.
- Conducted online research to obtain relevant information and materials.
- Drafted compelling and informative content for newsletters and websites.
- Managed writing projects from conception to completion, including research, writing, revision, and editing.
- Developed and maintained consistent content style guide for brand consistency and clarity.
- Adapted writing styles to different audiences and mediums, maintaining clear and effective voice.
- Collaborated with editors and designers to ensure content meets brand aesthetics and visual storytelling goals.
- Edited and formatted content to prepare and submit for publication.
- Captured readers' attention by crafting compelling narratives, weaving facts with engaging storylines.
- Followed established procedures to obtain copyright requirements for completed work.
- Communicated with clients to assess needs and provide anticipated project timelines.
- Crafted unique and engaging manuscripts and submitted with query letters to potential publishers.
- Developed fiction and nonfiction prose for publication.
- Adhered to diverse tone and style specifications in alignment with project requirements.
- Documented completed freelance work and generated client invoices.
- Developed advertising campaigns for wide range of clients, working with advertising agency's creative director and art director to determine best way to present advertising information.
- Discussed with client product, advertising themes, and methods and any changes that was made in advertising copy.
Owner- Co Founder
Ariel Rodriguez-Diva Cosmetics
Elkhorn, NE
01.2020 - Current
- Established performance metrics and tracked progress towards achieving organizational goals using data-driven insights.
- Utilized strong communication skills when interacting with clients and suppliers in order to build long-term relationships.
- Cultivated relationships with key stakeholders, partners, vendors, customers, and other external entities to facilitate growth opportunities.
- Led product development initiatives, enhancing product lines and expanding market reach.
- Streamlined supply chain processes, reducing operational inefficiencies and improving delivery timelines.
- Developed strategic marketing campaigns, increasing brand awareness and customer engagement.
- Analyzed market trends to inform business strategies and product offerings.
- Mentored team members, fostering a culture of collaboration and continuous improvement.
- Coordinated financial planning activities, optimizing budget allocation for maximum impact on business objectives.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Grew the customer base through targeted outreach and networking events.
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
Child Care Provider
DHHS- Department of Health & Human Services
Omaha, NE
01.2012 - 02.2024
- Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care.
- Selected activities to reinforce learning and discovery and helped children develop personal interests.
- Observed signs of behavioral or emotional issues and alerted senior staff and parents of concerns.
- Maintained clean classroom, eating and activity areas.
- Provided enjoyable activities for children under supervision.
- Built positive relationships with parents and listened to concerns and requests.
- Followed licensing guidelines and standards to optimize daily childcare.
- Helped children practice good hygiene and provided potty training and diapering.
- Communicated with parents regarding observations and concerns or to provide positive feedback.
- Assisted children in overcoming inappropriate behavior and provided positive guidance and reinforcement.
- Built positive and productive relationship with each student to support continued growth and development.
- Worked with administrators to develop and improve lesson plans, capitalizing on learning opportunities and incorporating new strategies.
- Helped preschool-aged students to get ready for kindergarten through storytelling and games.
- Cooked meals and prepared and snacks.
- Documented the daily activities, attendance and other information for every child to update facility records and parent review.
- Supervised children's activities, ensuring safety and engagement in a nurturing environment.
- Developed individualized care plans to address children's developmental needs and preferences.
- Communicated regularly with parents regarding child progress and addressed any concerns promptly.
- Implemented educational games and activities to foster cognitive and social skills among children.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
Operations Specialist
Lifetime Fitness Center
Elkhorn, NE
03.2021 - 10.2021
- Streamlined operational processes to enhance efficiency across various departments.
- Developed standard operating procedures to maintain compliance and quality standards.
- Led initiatives to optimize resource allocation, reducing waste and enhancing productivity.
- Mentored junior staff in best practices for operational excellence and customer service.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
Concierge Representative
Lifetime Fitness Center
Elkhorn, NE
08.2021 - 03.2023
- Delivered exceptional customer service to enhance guest experiences and satisfaction.
- Coordinated reservations and managed guest inquiries efficiently to ensure seamless operations.
- Developed knowledge of local attractions and services to provide tailored recommendations to guests.
- Maintained accurate records of guest preferences and feedback for continuous service improvement.
- Collaborated with various departments to fulfill guest requests promptly and effectively.
- Trained new staff on concierge protocols, enhancing team performance and service quality.
- Implemented process improvements that streamlined daily operations and reduced response times.
- Led initiatives to enhance guest engagement through personalized services and exclusive offers.
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Collaborated with team members to ensure consistent delivery of exceptional customer service.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Monitored lobby appearance, keeping it clean and welcoming at all times.
- Conducted regular audits of available resources such as maps and brochures, maintaining a well-stocked concierge desk.
- Assisted in organizing special events, resulting in memorable experiences for hotel patrons.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Managed reservations for dining establishments, tours, and entertainment venues on behalf of guests.
- Provided seamless check-in and checkout experiences, ensuring all guest needs were met during their stay.
- Cultivated strong relationships within the local community to offer insider knowledge about the area''s hidden gems.
Sales Agent
Apple Inc
Elkhorn, NE
08.2021 - 04.2022
- Developed strong communication skills for successful customer service.
- Assisted customers with technical support issues over the phone or online chat.
- Recognized as a top performer by consistently exceeding monthly quotas.
- Utilized creative problem-solving techniques to resolve customer inquiries.
- Identified potential opportunities in the market and capitalized on them effectively.
- Monitored customer feedback closely and implemented improvements accordingly.
- Implemented innovative methods for increasing efficiency in daily processes.
- Leveraged effective negotiation strategies to close deals and maximize profits.
- Cultivated a large network of contacts within the industry to generate leads.
- Collaborated with colleagues across departments to ensure customer satisfaction.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Negotiated contracts and prices with clients to exceed sales goals.
- Handled client deposits and transactions and updated billing information in company databases.
- Generated leads and maintained lists of prospective customers.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Used knowledge of company products and services to recommend solutions to customers.
- Cold called potential customers to generate leads.
- Responded promptly to customer queries to increase overall satisfaction.
- Represented brand during special events, customer interactions and sales.
Lead Supervisor
Kmart
Omaha, NE
03.2007 - 12.2020
- Developed and implemented policies and procedures to ensure effective management of staff and resources.
- Facilitated onboarding sessions for new hires so they can quickly become productive team members.
- Identified areas for improvement in departmental operations through data analysis and reporting.
- Assessed customer needs and created strategies to maximize customer satisfaction levels.
- Maintained accurate records of daily operations and employee progress.
- Conducted regular performance appraisals, providing feedback to improve employee skills and productivity.
- Created detailed work plans outlining tasks necessary for successful completion of projects.
- Developed strategic partnerships with external vendors in order to source materials at competitive prices.
- Performed quality control checks on products prior to shipment.
- Recruited new employees by conducting interviews and selecting qualified candidates.
- Managed budgeting process, including monitoring spending trends and forecasting future expenses.
- Organized meetings with stakeholders from different departments in order to discuss project updates.
- Provided leadership, direction, and training for staff members in order to optimize workflow processes.
- Provided technical support as needed during system upgrades or maintenance activities.
- Ensured adherence to all applicable laws, regulations, codes, standards, and best practices.
- Analyzed operational reports on a regular basis to identify areas for improvement.
- Trained new employees on company policies, procedures and work ethics.
- Coordinated efforts between multiple teams within the organization to achieve desired outcomes.
- Implemented safety protocols to reduce the risk of workplace accidents or injuries.
- Communicated employee, customer and workplace needs to managers.
- Delegated tasks to team members according to individual strengths.
- Motivated employees to reach highest professional potential.
- Administered annual operating and capital budget to facilitate profitability.
- Identified operational process inefficiencies to recommend necessary improvements.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Executed productivity benchmarks across departments to maximize company revenue.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Ambassador, Guest Services
Womens Methodist Hospital
Elkhorn, NE
07.2019 - 02.2020
- Offered guests information about amenities and local attractions to improve experiences.
- Facilitated check-in and check-out processes during high-volume periods to convenience for guests.
- Prepared and adjusted bills to reflect required service charges.
- Ran daily financial and operational reports to identify deficient areas.
- Maintained luxury environment by exceeded guest expectations for quality and service.
- Responded graciously to guests' requests, displaying an attentive, courteous demeanor.
- Received and routed incoming and outgoing deliveries on behalf of guests.
- Assisted with housekeeping and food and beverage service needs of guests.
- Developed strong relationships with guests through personalized interactions and follow up calls after their stay.
- Utilized conflict resolution techniques in order to mediate disputes between guests and other employees.
- Ensured guest satisfaction by promptly responding to inquiries, resolving complaints and addressing any special requests.
- Created detailed reports on occupancy levels, revenue generation, customer feedback.
- Provided information regarding hotel amenities and local attractions to guests upon request.
- Monitored guest feedback channels on a daily basis.
- Exhibited professionalism in every interaction with internal and external stakeholders.
- Processed reservations and check-ins and checkouts in accordance with established procedures.
- Assisted in maintaining an accurate inventory of supplies needed for daily operations.
- Assisted in the development of training materials for new staff members related to guest services.
- Greeted guests with a warm and friendly demeanor, while providing excellent customer service.
- Kept track of guest feedback surveys in order to identify areas needing improvement.
- Demonstrated exceptional problem solving skills when handling difficult situations or challenging customers.
- Greeted and welcomed guests in a warm and friendly manner.
- Provided front-line customer service to all guests, including answering questions and providing directions.
- Greeted and welcomed guests upon their arrival at the hotel and answered any questions they had regarding amenities.
- Collaborated with the front desk staff to ensure that all guest requests were handled in a timely manner.
- Developed a strong understanding of company policies and procedures.
- Performed office duties on temporary basis when needed.
- Provided directions to guests.
- Provided business services for guests, such as sending, and receiving faxes and shipping packages.
- Made reservations for patrons, such as for dinner, spa treatments, and golf tee times and obtained tickets to special events.
- Provided information about local shopping, dining, nightlife, and recreational destinations.
- Planned special events, parties, or meetings, and booked musicians or celebrities.
- Provided food and beverage services to guests.
- Offered assistance with luggage storage, car rental arrangements, and other special requests from customers.
- Picked up and delivered items and ran errands for guests.
- Ordered flowers for guests.
Customer Service Representative
Omni Hotels and Res
Omaha, NE
07.2012 - 09.2019
- Shared insights with management regarding member inquiries, concerns and complaints to improve products, operations and policies.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Utilized computer systems to research and record account information.
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
- Prepared order sheets and sent out invoices and statements for payments due.
- Addressed customer concerns and complaints and resolved issues promptly.
- De-escalated customer complaints using specialized communication techniques.
- Answered incoming calls and assisted customers with questions.
- Navigated multiple systems to identify source of issue.
- Returned customer calls and responded to inquiries and complaints.
- Engaged members in conversation to offer products and services to meet needs and goals.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Met daily customer service quotas with a focus on quality.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Updated and maintained database with accurate customer information and timely data entry.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Conferred with customers by telephone or in-person to provide product or service information.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Recommended improvements in products, services or billing methods to prevent future problems.
- Processed customer adjustments to maintain financial accounts.
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
Advisor
NelNet Student Loans (Seasonal)
Omaha, NE
12.2018 - 05.2019
- Recommended tailored investments, trusts and life insurance plans to address needs.
- Managed client relationships to address concerns and monitor account performance.
- Implemented systems to Improve financial forecast projections.
- Reviewed revenues to identify opportunities to improve processes.
- Drove department trend and forecast analysis to support decision-makers.
- Coordinated counseling services for students and implemented student services in school.
Customer Service Specialist
Hayneedle (Business Closed)
Omaha, NE
06.2014 - 08.2018
- Connected with prospective, new and established customers to assess and determine individual needs.
- Directed phone calls to shorten service time and steer conversations towards targeted solutions.
- Used knowledge base systems and work processes to help customers.
- Resolved customer inquiries, complaints and issues and used problem solving techniques to provide solutions.
- Communicated with clients over phone, email and chat platforms.
- Answered incoming calls and assisted customers with questions.
Portrait Artist
Portrait Innovations -Village Pointe (Business Closed)
Elkhorn, NE
01.2013 - 09.2017
- Framed and matted artwork for display or sale.
- Submitted designs and preliminary versions of pieces to paying clients for approval and feedback.
- Continuously studied techniques to improve the diversity and quality of work.
- Completed assigned tasks with little or no supervision.
- Participated in seminars and additional training to expand knowledge and skills.
- Completed required paperwork within anticipated timeframes.
- Maintained good working relationship with co-workers and management.
Customer Service Agent remote
Hyatt
Omaha, NE
10.2014 - 02.2015
- Handled 90% of issues with first call and smoothly coordinated escalations for complex and irate callers.
- Connected with prospective, new and established customers to assess and determine individual needs.
- Leveraged experience and customer service skills to guide caller toward optimal support options.
- Utilized computer systems to research and record account information.
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
- Used knowledge base systems and work processes to help customers.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Addressed customer concerns and complaints and resolved issues promptly.
- Used upselling and cross-selling techniques to provide solutions to customer issues.
- Answered incoming calls and assisted customers with questions.
- Returned customer calls and responded to inquiries and complaints.
- Managed workload independently with minimal supervision from team lead or manager.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Provided product knowledge to customers while answering questions and addressing concerns.
- Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Prioritized tasks effectively while managing multiple projects at one time.
- Provided account information to customers and explained bill service policies and customer rights.
- Built trust by understanding the unique needs of customers and resolving those needs effectively and efficiently.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Built relationships with clients through friendly and polite telephone conversations.
- Followed up with customers after purchases or services were completed to ensure their expectations were met.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Analyzed customer feedback to identify areas of improvement in the company's services.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Collaborated closely with other departments within the company to ensure complete customer satisfaction.
- Created reports on customer satisfaction trends for management review purposes.
- Contributed to team effort by accomplishing related results and KPIs as needed.
- Trained new employees on proper customer service techniques according to organizational standards.
Realtor
Berkshire Hathaway
Elkhorn, NE
10.2025 - Current
Director
Ariel's Academic Academy
Elkhorn, NE
08.2025 - Current
- Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.
- Formulated long-term objectives while managing day-to-day operations.
- Managed multiple projects simultaneously while staying within deadlines.
- Mentored and coached staff members, enabling them to reach their highest potentials.
- Negotiated contracts with vendors, suppliers, customers, and partners effectively.
- Provided leadership in times of crisis or change initiatives.
- Organized resources efficiently to maximize productivity and minimize costs.
- Created and managed budgets, ensuring financial targets were achieved.
- Established performance metrics to track progress and success of initiatives.
- Collaborated with stakeholders to identify areas for improvement and develop strategies for growth.
- Developed a comprehensive marketing strategy that increased brand awareness.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Identified operational process inefficiencies to recommend necessary improvements.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Executed productivity benchmarks across departments to maximize company revenue.
- Implemented revenue strategies through statistical analysis.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
Ariel Rodriguez
Diva Cosmetics
Elkhorn, NE
01.2021 - Current
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Met deadlines while maintaining high-quality deliverables.
- Managed and coordinated multiple projects while ensuring timely completion.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Identified ways to improve efficiency in operations and implemented process changes.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Troubleshot minor problems and reported larger technical issues.
- Experienced with social media and communications platforms.
- Performed general maintenance and repair.
- Sought continuing education opportunities to stay current with industry trends.
- Developed departmental objectives, budgets, policies, procedures, and strategies.
Customer Service Representative
Sitel/ DirecTV
Omaha, NE
01.2007 - Current
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Recognized and solicited new business leads.
- Generated reports, correspondence and documentation for internal and customer use.
- Trained new associates on store programs and policies.
- Addressed customer concerns and complaints and resolved issues promptly.
- Returned customer calls and responded to inquiries and complaints.
- Used upselling and cross-selling techniques to provide solutions to customer issues.
- Handled escalated calls constructively to provide positive outcomes for members.
- Exceeded requirements and deadlines when providing products and services to customers.
- Navigated multiple systems to identify source of issue.
Cashier Specialist
Kmart
Omaha, NE
01.2006 - Current
- Adhered to cash handling policies and procedures.
- Counted money in cash drawers and balanced drawer at beginning and end of shift.
- Assisted customers with locating items, answered questions and provided directions.
- Greeted customers and provided prompt and friendly service.
- Printed receipts and issued credits for returned merchandise.
- Solved complaints by customers and issued credits for returned merchandise.
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items.
- Bagged and packaged customer orders and purchases.
- Provided feedback to store management on products, shortages and damages.
- Answered questions regarding special and seasonal products.
- Helped trainees process cash and card payments for customer purchases.
- Collected payment for customer purchases.
- Ordered, stocked and rotated aisles and departments.
Care Provider
Care INC.
Omaha, NE
02.2005 - Current
- Reported suspicions of critical concerns such as abuse and neglect to protect clients.
- Attended workshops and seminars to stay up to date with new practices and studies in relevant health fields.
- Managed clients' household needs such as laundry and meal preparation to eliminate burdens and improve happiness.
- Set limits, supervised client activities and maintained positive environments to enhance clients' quality of life.
- Monitored clients' conditions and medical needs to stay current on diagnoses, medications and appointments.
- Performed household chores to promote cleanliness, safety and livability.
- Promoted independence to help clients accomplish basic daily living skills.
- Built strong relationships and bonds with clients to provide stable, supportive system.
- Cultivated social interaction through reading, games and community activities.
- Assisted clients with moving in and out of beds, baths, wheelchairs and automobiles.
- Accompanied clients to doctor's offices and on other trips outside home or facility.
Child Care Provider
DHHS- Department of Health & Human Services
Omaha, NE
01.2012 - 02.2024
- Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care.
- Selected activities to reinforce learning and discovery and helped children develop personal interests.
- Observed signs of behavioral or emotional issues and alerted senior staff and parents of concerns.
- Maintained clean classroom, eating and activity areas.
- Provided enjoyable activities for children under supervision.
- Built positive relationships with parents and listened to concerns and requests.
- Followed licensing guidelines and standards to optimize daily childcare.
- Helped children practice good hygiene and provided potty training and diapering.
- Communicated with parents regarding observations and concerns or to provide positive feedback.
- Assisted children in overcoming inappropriate behavior and provided positive guidance and reinforcement.
- Built positive and productive relationship with each student to support continued growth and development.
- Worked with administrators to develop and improve lesson plans, capitalizing on learning opportunities and incorporating new strategies.
- Helped preschool-aged students to get ready for kindergarten through storytelling and games.
- Cooked meals and prepared and snacks.
- Documented the daily activities, attendance and other information for every child to update facility records and parent review.
- Supervised children's activities, ensuring safety and engagement in a nurturing environment.
- Developed individualized care plans to address children's developmental needs and preferences.
- Communicated regularly with parents regarding child progress and addressed any concerns promptly.
- Implemented educational games and activities to foster cognitive and social skills among children.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
Specialist
Apple Inc. (Seasonal)
Elkhorn, NE
10.2021 - 05.2022
- Met and exceeded daily service quality and performance goals.
- Prepared and processed forms to change customer service levels.
- Engaged with customers to understand and resolve issues and answer product questions.
- Used proven techniques to increase sales and promote high-value products.
- Referred unresolved customer grievances to designated departments for further investigation.
- Investigated product concerns and communicated with departments to understand customer issues.
- Updated customer accounts with current personal and purchasing information.
- Participated in seminars and additional training to expand knowledge and skills.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
- Processed orders and coordinated delivery schedules to meet customer needs.
- Determined charges for services requested, collected deposits or payments and arranged for billing.
- Utilized downtime to perform routine tasks, preventing service delays.
- Completed assigned tasks prior to shift end.
- Used good judgment to help solve problems.
- Monitored processes and recommended methods for improvement.
Education
Business
Mark W School Realtor
Elkhorn11.2025
Bachelor of Arts - Physician Assistance, Drama, Creative Writing, Theater, Biology
College of St. Mary
NEBachelor of Arts - Theater, Creative Writing, Biology
University of Nebraska Omaha
NEHigh School Diploma - US
James E. Taylor Highschool
TX05-2009
Harp/ Piano -
Eylnee Harpies
OmahaSkills
- Innovative problem-solving
- Analytical reasoning
- Analytical problem solving
- Content creation
- Promotional content design
- Strategic decision making
- Innovative thinking
- Experience with Google Analytics
- Conducting research and interviews
- Thematic advertising
- Articulate expression
- Consumer insights gathering
Accomplishments
- Increased client base by 30% through personal referrals.
- Supervised team of 10 staff members.
LANGUAGES
English Advanced
French Conversational
Spanish Beginner
Sign language Beginner
Hebrew Beginner
Timeline
Realtor
Berkshire Hathaway
10.2025 - Current
Director
Ariel's Academic Academy
08.2025 - Current
Claims Representative
Berkshire Hathaway (biBerk)
03.2022 - 01.2026
Specialist
Apple Inc. (Seasonal)
10.2021 - 05.2022
Concierge Representative
Lifetime Fitness Center
08.2021 - 03.2023
Sales Agent
Apple Inc
08.2021 - 04.2022
Operations Specialist
Lifetime Fitness Center
03.2021 - 10.2021
Ariel Rodriguez
Diva Cosmetics
01.2021 - Current
Owner- Co Founder
Ariel Rodriguez-Diva Cosmetics
01.2020 - Current
Ambassador, Guest Services
Womens Methodist Hospital
07.2019 - 02.2020
Advisor
NelNet Student Loans (Seasonal)
12.2018 - 05.2019
Customer Service Agent remote
Hyatt
10.2014 - 02.2015
Customer Service Specialist
Hayneedle (Business Closed)
06.2014 - 08.2018
Author
Legends of the Constellations Series
12.2013 - Current
Portrait Artist
Portrait Innovations -Village Pointe (Business Closed)
01.2013 - 09.2017
Customer Service Representative
Omni Hotels and Res
07.2012 - 09.2019
Child Care Provider
DHHS- Department of Health & Human Services
01.2012 - 02.2024
Child Care Provider
DHHS- Department of Health & Human Services
01.2012 - 02.2024
Event Planner
Mercy Housing
01.2009 - 07.2012
Lead Supervisor
Kmart
03.2007 - 12.2020
Customer Service Representative
Sitel/ DirecTV
01.2007 - Current
Cashier Specialist
Kmart
01.2006 - Current
Care Provider
Care INC.
02.2005 - Current
Bachelor of Arts - Physician Assistance, Drama, Creative Writing, Theater, Biology
College of St. Mary
Bachelor of Arts - Theater, Creative Writing, Biology
University of Nebraska Omaha
Business
Mark W School Realtor
High School Diploma - US
James E. Taylor Highschool
Harp/ Piano -
Eylnee Harpies
AWARDS
A curious mind- Analytical thinker, Vision truth seeker, Life long learner, The Optimistic Honest Friend
PUBLICATIONS
- Legends of the Constellations Series : Ariel Rodriguez
- Coming soon : Ariel Rodriguez Cook Book
ADDITIONAL INFORMATION
- Ariel@ArielLegends.com
- Ariellegends.com
- Fb.com/ariel1218