Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla P Rosa Mendez

Wesley Chapel

Summary

Resourceful analytical and detail driven professional with 5+ years of experience in customer service. Critical thinking, problem solver and excellent communications skills. Strong ability to multitask, organized and disciplined. Bilingual in Spanish/English.

Overview

4
4
years of professional experience

Work History

Supervisor

Reebok
02.2025 - Current
  • GREETED CUSTOMERS AND WORKED TO DETERMINE THEIR NEEDS IN A PROFESSIONAL AND ENTHUSIASTIC MANNER
  • REMAINED UP TO DATE ON THE LATEST STORE OFFERINGS, PROMOTIONS, AND SALES
  • COLLABORATED WITH TEAM MEMBERS TO ENSURE DAY-TO-DAY TASKS WERE MET
  • UTILIZED PROPER SELLING TECHNIQUES AND PRODUCT KNOWLEDGE TO PROVIDE THE BEST CUSTOMER SERVICE POSSIBLE

Supervisor

Ross Dress for Less
07.2023 - 03.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Sales Associate

Charlotte Russe
01.2022 - 07.2024
  • WORKING CLOSELY WITH CUSTOMERS TO DETERMINE THEIR NEEDS, ANSWER THEIR QUESTIONS ABOUT PRODUCTS AND RECOMMENDATIONS
  • MANAGE THE TRANSACTIONS WITH CUSTOMERS USING CASH REGISTERS
  • COLLECT PAYMENTS WHETHER IN CASH OR CREDIT

Sales Associate

Reebok
10.2020 - 01.2022
  • WORKED TO KEEP THE FLOOR NEAT, ORGANIZED, AND WELL STOCKED
  • FOLLOW ALL STORE PROTOCOLS AND SAFETY REGULATIONS
  • ASSISTED CUSTOMERS IN BUILDING GREAT WARDROBES BY PROVIDING HELPFUL SERVICE AND ADVICE

Education

HIH SCHOOL DIPLOMA -

WESLEY CHAPEL HIGH SCHOOL
01.2022

Skills

  • Customer service skills
  • Verbal communication
  • Written communication
  • Team player
  • Team builder
  • Self-motivated
  • Independent work
  • Priority management
  • Multitasking

Languages

Spanish
Native or Bilingual

Timeline

Supervisor

Reebok
02.2025 - Current

Supervisor

Ross Dress for Less
07.2023 - 03.2025

Sales Associate

Charlotte Russe
01.2022 - 07.2024

Sales Associate

Reebok
10.2020 - 01.2022

HIH SCHOOL DIPLOMA -

WESLEY CHAPEL HIGH SCHOOL

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Karla P Rosa Mendez