Shehzadee Rojo
Poughkeepsie
Summary
Compassionate and dedicated person also a team player who is not afraid to take the lead, if the role requires it, I am a person who possesses great communication and organizational skills. I am detail oriented and able to strategically multi-task.My customer service background has given me the opportunity to resolve customer issues and turn negative complaints into positive feedback. My mission is to asses and dedicate myself to the role and asses and validate my experience then re-educate myself and find other positions suitable for my evolution within the company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor
Northeast Title and Tag
Scranton
- Current
- Notary public
- Title transfers
- Registration renewals
- Opening and maintaining apportion accounts
- Drivers license renewals
- Shipping and receiving packages for DHL UPS FEDEX
Shift Supervisor
Ny Deli and Cafe
Newburgh
09.2021 - 05.2024
- Maintain schedules for 8-10 employees
- Train, hire, and fire employees, in order to maintain smooth function of daily operations.
- Prepare sandwiches, hot and cold as well as assist with orders including online orders(door dash, Grubhub, and Ubereats) and catering or family size orders.
- Maintain inventory including tobacco products, alcohol, snacks, as well as shopping for frozen and made to order products to cook and serve customers at the cafe.
Companion Care
Right At Home
Highland Falls
08.2023 - 02.2024
- Helping resident with ADLs
- Assist the resident and supervise bathroom visits for risk of falls
- Take resident on frequent walks around the perimeter If the property.
- Accompany my resident to activities and events
- Drive my resident to church when at home
CNA - Certified Nursing Assistant
New Paltz Center
New Paltz
01.2020 - 01.2021
- Dressed, bathed, changed and fed residents, adhere to company policies, documented resident cares performed at end of shift.
Call center/Benefits Specialist
Optum United Healthcare
Kingston
01.2019 - 01.2020
- Handle inbound calls, processed authorizations for certain behavioral health treatments that were pre authorized by the clinician.
- Read insured their benefit advised of which appointments required copays and how much they had left to meet their annual deductibles.
- Forwarded callers to clinicians who were actually in a mental health crisis when calling.
- Transferred mis dialed calls to their proper department tried my best make sure each caller was handled with one call resolution whenever possible.
Cashier/Sales Associate
Speedway LLC
Highland
01.2019 - 01.2020
- Cleaned the bathrooms, swept and mopped the floors, restock inventory, cleaned coffee stations while tendering customers transactions for gas and various items including cigarettes, alcoholic beverages, and lotto.
Guest Service Representative
Extended Stay Hotels
Fishkill
01.2018 - 01.2019
- Laundry, check ins check outs supervised housekeeping for early check in and maximize occupancy through upsells.
Certified Nursing Assistant (CNA)
Ferncliff Nursing Home
Rhinebeck
01.2018 - 12.2018
- Assisted with Feeding, bathing, vitals, weights, changing briefs, etc
Guest Service Representative
Extended Stay Hotels
Fishkill
01.2017 - 01.2018
- Laundry, processed transactions and check ins using the property management system, communicated w housekeeping consistently to ensure which rooms were clean and ready for early arrivals also communicated with management to ensure guest accommodations were held up to quality standards to ensure guest satisfaction on every stay.
Front Office Manager
DAYS INN HOTELS
Poughkeepsie
01.2016 - 01.2017
- Managed all aspects of hotel operations to ensure quality accommodations for all guests while continuing to follow and uphold the hotel standards
Dietary Aide
Wingate Dining Services
Beacon
01.2016 - 01.2017
- Called out meals according to diet served residents restaurant style take orders served food and cleaned and sanitized dishes and stocked and organized kitchen to reset for next shift or meal.
Guest Service Representative
Best Western Plus the Inn and Suites at the falls
Poughkeepsie
01.2013 - 01.2016
- Supervised and trained all incoming front end employees assisted and problem solved guest complaints managed hotel daily operations ex. Assigning housekeepers rooms and assigning maintenance with rooms that need attention) made sure to perform services at or above hotel standards and made sure hotel standards remained that way.
- Was obliged the honor to experience all hotel positions including housekeeping, breakfast attendant, aided management in counting out cash payments and matching to PMS to balance out cash intake also aided w/other management tasks like setting up new property management systems as well as following up with Expedia, orbitz etc. and other 3rd parties adding new available room types as the hotel sells out, upselling and setting up and managing group reservations, while tending to and assisting guest during their stay making each guest feel like their more than just a guest but offering the feel of a home away from home after all this is the hospitality industry.
- I was recognized for many 5 star reviews for my talent of anticipating guest needs.
Cashier/Customer Service
Walmart
Newburgh
01.2010 - 01.2011
- Handled transactions, promoted credit cards, gift cards and extended warranties on electronics.
- Checking out customers fast and efficiently with an award winning smile making sure that the last impression of their shopping trip was a pleasant one.
Hostess/Cashier
I 84 Diner
Fishkill
03.2009 - 12.2010
- Greeted guests, sat customers in order to balance workload between servers and acted as liaison to assist in making sure our guests have a positive experience.
Education
High school or equivalent -
Roosevelt High School
Yonkers, NYSome college -
Some high school -
High School -
Skills
- Caregiving
- Analysis skills
- Dietary Aide Experience
- Janitorial experience
- Customer support
- Guest services
- Vital signs
- Hotel customer satisfaction operations
- Applied behavior analysis
- Scheduling
- Front Desk
- Customer Service
- Patient observation
- Resident's rights
- Clerical
- Supply chain
- Typing
- Sales
- Math
- Hospitality
- Clerical experience
- Sales support
- Microsoft Excel
- Customer relationship management
- Complaint handling
- Communication skills
- Hotel experience
- Data Entry
- Cash handling
- Food handling
- Foley catheter
- Dishwashing
- Guest Services
- Recruiting
- Fundraising
- Direct support
- Cash register
- Schedule management
- Resort
- Insurance verification
- Hospital experience
- Excel
- Cleaning Experience
- Management
- Vital Signs
- Home health
- Heavy lifting
- Assisting with ADLs
- OPERA
- Microsoft Word
- Blood sampling
- Driving
- Home & community care
- Office Management
- Shift management
- Bookkeeping
- Dietary aide experience
- Laundry
- Data collection
- Conflict management
- Personal assistant experience
- Team leadership
- Crisis management
- Night Audit
- Attention to detail
- Microsoft Outlook
- Organizational Skills
- Restaurant experience
- Care plans (7 years)
- Load & unload
- Upselling
- Microsoft
- Pediatrics
- Supervising experience
- Filing
- EHS
- Customer Service Skills
- Office management
- Guest relations
- Compassionate (Less than 1 year)
- Windows
- Social work
- Communication skills (10 years)
- Time management
- Detailing
- Route driving
- Front desk
- Experience with children
- Grammar Experience
- Receptionist
- Hotel Management
- Cleaning
Certification
- CPR Certification, CPR
- Driver's License, 07/01/26
- Certified Nursing Assistant (CNA), 12/31/20
- Confidential Clearance
- Certified Notary Public
- BLS Certification
Languages
- Arabic
- Spanish
- Multilingual
- Bilingual
Timeline
Companion Care
Right At Home
08.2023 - 02.2024
Shift Supervisor
Ny Deli and Cafe
09.2021 - 05.2024
CNA - Certified Nursing Assistant
New Paltz Center
01.2020 - 01.2021
Call center/Benefits Specialist
Optum United Healthcare
01.2019 - 01.2020
Cashier/Sales Associate
Speedway LLC
01.2019 - 01.2020
Guest Service Representative
Extended Stay Hotels
01.2018 - 01.2019
Certified Nursing Assistant (CNA)
Ferncliff Nursing Home
01.2018 - 12.2018
Guest Service Representative
Extended Stay Hotels
01.2017 - 01.2018
Front Office Manager
DAYS INN HOTELS
01.2016 - 01.2017
Dietary Aide
Wingate Dining Services
01.2016 - 01.2017
Guest Service Representative
Best Western Plus the Inn and Suites at the falls
01.2013 - 01.2016
Cashier/Customer Service
Walmart
01.2010 - 01.2011
Hostess/Cashier
I 84 Diner
03.2009 - 12.2010
Supervisor
Northeast Title and Tag
- Current
High school or equivalent -
Roosevelt High School
Some college -
Some high school -
High School -
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