Karla Vargas
Irving
Summary
Detail-oriented professional with expertise in project management, client relations, and organizational skills. Proven ability to streamline processes and enhance customer satisfaction in various settings.
Overview
8
8
years of professional experience
Work History
Bilingual Patient Outreach
Envision Imaging
Fort Worth, TX
01.2025 - Current
- Assisted in resolving customer complaints, enhancing overall satisfaction levels.
- Collaborated with cross-functional teams to streamline support processes.
- Processed orders, service requests and applied information to customers.
- Coordinated with radiologists and clinical staff to streamline scheduling processes.
- Managed inbound calls for appointment inquiries, demonstrating effective communication skills.
Patient Concierge
Airsculpt
Dallas, TX
05.2024 - 01.2025
- Managed patient records with attention to detail, ensuring accuracy and confidentiality of sensitive information.
- Implemented feedback mechanisms to gather patient insights, contributing to service improvement initiatives.
- Identified areas of improvement in facility operations through regular assessments, leading to more efficient resource allocation.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with sales department to identify potential leads from incoming inquiries.
Assistant Project Coordinator
Pinnacle Executives Inc
Hamden, CT
09.2021 - 01.2024
- Facilitated communication between stakeholders to streamline project updates and feedback.
- Analyzed project data to support decision-making and improve process accuracy.
- Trained new team members on project protocols, promoting knowledge sharing and consistency.
- Assisted in the creation of detailed project proposals, ensuring alignment with company goals before initiating execution.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Exceeded sales targets through effective planning with an increase of 47% as a start up company.
Product Sales Floor Associate
Marshalls & HomeGoods
Dallas, TX
08.2018 - 09.2021
- Assisted customers in product location, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor to ensure product accessibility.
- Collaborated with team members to optimize product displays for visual appeal.
Education
Associate of Science - Mathematical Sciences
Dallas College
Dallas, Texas, TX05-2018
Skills
- Project monitoring
- Quality control
- Client relations
- Risk management
- Schedule coordination
- Project planning and management
- Organizational skills
- Detail-oriented
- Stakeholder relations
- Teamwork and collaboration
- Decision-making
- Verbal and written communication
Accomplishments
- Achieved a 900% growth of employees through effectively helping with the interview and onboarding processes.
- Documented and resolved retention of clients which led to a 533% increase.
- Supervised team of 30 staff members.
- Used Google Sheets to develop inventory tracking spreadsheets.
Timeline
Bilingual Patient Outreach
Envision Imaging
01.2025 - Current
Patient Concierge
Airsculpt
05.2024 - 01.2025
Assistant Project Coordinator
Pinnacle Executives Inc
09.2021 - 01.2024
Product Sales Floor Associate
Marshalls & HomeGoods
08.2018 - 09.2021
Associate of Science - Mathematical Sciences
Dallas College