Karla Valeria Ibanez
Cooper City,Florida
Summary
Dedicated and motivated high school graduate with a proven track record in customer service; possessing remarkable adaptability to flexible schedules, adeptness in multitasking, and a rapid learning curve. Eager to demonstrate excellent communication abilities, commitment to customer satisfaction, and an enthusiastic approach to becoming a valuable asset.
Overview
7
7
years of professional experience
Work History
Host/Busser
La Pension Restaurant
02.2018 - 01.2020
- As a host I welcomed guests as they entered the establishment, guided them to their seats, provided information on the menu, special offers, waiting time, services etc
- As a busser I served food and beverages as needed, I helped with cleaning tables and maintaining the overall stablishment clean
Host/Waitress
Heroes Bar & Kitchen
02.2022 - 11.2022
- As a host I welcomed guests as they entered the establishment, guided them to their seats, provided information on the menu, special offers, waiting time, services etc
- I managed Reservations via phone and assisted with special requests and accomodations
- As a waitress I took orders paying close attention to any request the costumer may have, I served food and beverages, I checked back with guets just if they needed or wanted to add anything else, I upselled and suggested any item from the menu that i thought would be to their taste and provided excellent customer service by doing so
Host
Yot Bar & Kitchen
03.2024 - Current
- Answering multiple phones lines in a courteous and professional demeanor while answering costumer's inquires and making reservations
- Return phone calls confirming future reservations dates for interviews or appointments with managers
- Prepare seat arrangements and organize reservations to ensure guest satisfaction
- Monitor dining room for proper cleanliness and supply levels
- Manage a seating per night reservations system, with [200+] diners per seating
- Greeted and escorted customers to their table as soon as seating was available
- Handled restaurant POS software
- Maintained excellent customer service in a dynamic and fast-paced environment
Education
High School Diploma -
Cambridge College
Santa Cruz De La Sierra - Bolivia12.2022
Medical Administration - Health services
Keiser University
Fort Lauderdale, FL10-2026
Skills
- Detail oriented
- Team work
- Customer Service
- Fast learner
- Time management
- Diligent
- Task prioritization
- Telephone reception
- Verbal and written communication
- Detail-oriented
- Professional appearance
- POS software
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Yot Bar & Kitchen
03.2024 - Current
Host/Waitress
Heroes Bar & Kitchen
02.2022 - 11.2022
Host/Busser
La Pension Restaurant
02.2018 - 01.2020
High School Diploma -
Cambridge College
Medical Administration - Health services
Keiser University
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