Karla Yvette Arias

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
• Supported company correspondence by drafting and distributing memos and emails.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Providing excellent customer service by promptly answering patient inquiries.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Resolved patient billing issues in line with established guidelines.
• Provided excellent customer service to patients and medical staff.
• Answered incoming calls, scheduled appointments and filed medical records.
• Resolved patient billing issues in line with established guidelines.

• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Rapidly and efficiently prepared customer and ATM cash and change orders.
• Organized, stocked and maintained the teller window area.
• Processed quarterly Vault and ATM audits with a zero error rate.
• Pulled daily branch Cash Advance, Cashier, and money order, teller over-short reports.
• Collected member loan payments.
• Sold cashier's checks, traveler's checks and money orders.
• Processed exchange and foreign currency.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Maintained friendly and professional customer interactions.
• Compiled database of loan applicants' credit histories, corporate financial statements and other financiaInformation.formation.
• Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA
• Patriot Act, Privacy Act and Community Reinvestment Act.
• Maintained confidentiality of bank recordsInformation.information.
• Coordinated daily cash reconciliation at a high-volume location.
• Advised clients on mortgage, educational and personal loans.
• Verified data integrity and accuracy.
• Responded to customer requests via telephone and email.
• Process and Verified CTR and MIS reports.
• Support Branch Manager Officer with daily operational functions.
• Monitor Teller Performance by coaching them and giving them positive feedback on iPerformance.li>
• Performance.
• Recommend Banking products that fit properly to the clients financial needs.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
• Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
• Resolved patient financial problems with guidance from documented guidelines and procedures.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Providing excellent customer service by promptly answering patient inquiries.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Engaged with patients to provide critical information.
• Addressed bad debts in line with set protocols.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Verified patient insurance eligibility and entered patient information into system.
• Resolved customer complaints using established follow-up procedures.
• Resolved patient billing issues in line with established guidelines.
• Delivered support to medical staff in completion of patient paperwork.
• Greeted and assisted patients with check-in procedures.
• Responded to inquiries by directing calls to appropriate personnel.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

Scheduled Tellers.

Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Organized, stocked and maintained the teller window area.
Processed quarterly Vault and ATM audits with a zero error rate.
Pulled daily branch Cash Advance, Cashier, and money order, teller over-short reports.
Collected member loan payments.
Sold cashier's checks, traveler's checks and money orders.
Executed wire transfers, stop payments and account transfers.
Processed exchange and foreign currency.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Maintained friendly and professional customer interactions.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial
information.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA
Patriot Act, Privacy Act and Community Reinvestment Act.
Maintained confidentiality of bank records and client information.
Coordinated daily cash reconciliation at a high-volume location.
Advised clients on mortgage, educational and personal loans.
Verified data integrity and accuracy.
Responded to customer requests via telephone and email.
Process and Verified CTR and MIS reports.
Support Branch and Assistant Manager Officer with daily operational functions.
Monitor Teller Performance by coaching them and giving them positive feedback on improvement
performance.
Recommend Banking products that fit properly to the clients financial needs.

Expanded client base by promoting new financial products.
Promoted all financial products by maintaining excellent service offering knowledge.
Achieved consistent recognition as a top sales performer.
Maximized revenue through improved sales techniques and branch productivity.
Established rapport with new clients to increase satisfaction and loyalty.
Created innovative financial solutions to meet customer needs and provide competitive edge.
Built client rapport to ensure consistent satisfaction and loyalty.
Conducted careful financial and covenant analysis of proposed transactions and portfolio companies.
Sold financial products including stocks, bonds and mutual funds.
Answered clients' questions about the purposes and details of financial plans and strategies.
Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial
objectives, risk tolerance and other information needed to develop a financial plan.
Presented oral and written reports on general economic trends, individual corporations, and entire industries.

Recommended loan approvals and denials based on customer loan application reviews.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Maintained friendly and professional client interactions at all times.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Organized, stocked and maintained the teller window area.
Opened accounts with a cross sale ratio of 3 products opened.
Collected member loan payments.
Sold cashier's checks, traveler's checks and money orders.
Executed wire transfers, stop payments and account transfers.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA
Patriot Act, Privacy Act and Community Reinvestment Act.
Received Employee of the Quarter Service award in may 2014.
Maintained confidentiality of bank records and client information.