Karl David Jean Marc Affian
Germantown,MD
Summary
I am a highly-motivated, conscientious, and competent collaborator who possesses in-depth knowledge and expertise within this industry. With a proven track record of achievement, I can bring positivity, support, and a creative mindset to any team. I pride myself on taking ownership of challenging problems. I am confident I can add value to your organization by always ensuring your customers and clients receive the best service possible.
Overview
3
3
years of professional experience
Work History
Management Intern
SK Global Investment Group
Abidjan
01.2021 - 07.2021
- Developed and implemented a new department workflow process to streamline operations.
- Conducted research into various methods of improving customer service experience.
- Prepared weekly reports on sales performance and identified areas of improvement.
- Collaborated with team members to identify strategies for increasing efficiency within departments.
Esales Agent
CFAO Motors Cote D'Ivoire
Abidjan
04.2022 - 12.2023
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Maintained accurate records of all sales activities in the company's CRM system.
- Implemented a new online customer service feedback facility that resulted in a 15% increase in customer satisfaction levels.
- Successfully integrated a new software system fot he company.
Education
Associate of Science - Business Administration
Baton Rouge Community College
Baton Rouge, LA05-2022
High School Diploma -
Christian Liberty Academy
Arlington, IL12-2020
Skills
- Excellent Customer Service
- Proficient in the use of all Microsoft Office applications and a typing speed of 58 WPM
- Bilingual
- Exceptional Communication skills
- A fast learner with a proven track record of achievement
- A strong collaborator who always puts the needs of a team first
Affiliations
- An excellent soccer player
- An excellent swimmer
- Serving as a production member at the Church of Redeemer
Languages
English
Full Professional
French
Professional
References
References available upon request.
Timeline
Esales Agent
CFAO Motors Cote D'Ivoire
04.2022 - 12.2023
Management Intern
SK Global Investment Group
01.2021 - 07.2021
Associate of Science - Business Administration
Baton Rouge Community College
High School Diploma -
Christian Liberty Academy
Similar Profiles
Raz KashuvRaz Kashuv
Owner at RK Global Investment GroupOwner at RK Global Investment Group
SYED MANZER SHAHSYED MANZER SHAH
Senior Accountant at SK GROUP COURIERS GROUP LTDSenior Accountant at SK GROUP COURIERS GROUP LTD
MICHELE GRANTMICHELE GRANT
Learning and Development Project Manager at Insight Global for Blue Oval SKLearning and Development Project Manager at Insight Global for Blue Oval SK