Karlee Cavanagh
Bath,PA
Summary
Accomplished Senior Manager at T-Mobile, adept in strategic planning and cross-functional collaboration, spearheaded legal compliance initiatives, enhancing team productivity by processing 200,000 requests yearly. Skilled in operations management and conflict resolution. Leadership ensured adherence to Federal Communications Assistance to Law Enforcement Act requirements, showcasing a blend of corporate security acumen and effective team coordination.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Senior Manager, Legal Compliance
T-Mobile
02.2006 - 09.2020
- Provided direct supervision to managers across three locations.
- Provided supervision to specialist and associate specialists who responded to Exigent and 911 response requests from Law Enforcement nationwide.
- Trained all employees to comply by Federal Rules and Regulations along with local and/or state statutes when responding to lawful criminal and civil requests.
- Ensured that all information released was done so through legal process or exigent request covered by the Patriot Act.
- Ensured company adhered to technical and procedural compliance according to Federal Communications Assistance to Law Enforcement Act requirements.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from Fraud and Internal Investigations to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
Specialist
T-Mobile
12.2000 - 02.2006
- Assisted Federal, State and Local Law Enforcement agencies throughout the United States with all Lawfully Authorized activities such as processing requests for subscriber information, call records, and billing data defined by CALEA.
- Responded to Civil subpoena requests for customer records.
- Provided Lawfully Authorized Electronic Surveillance.
- Responded to 911 inquiries from Public Safety Answering Points by searching various databases and switches in relation to geographic location of the investigating agency.
- Assisted in the tracking of fugitives and missing persons by using cell site location and corresponding cell site lists/maps.
- Maintain the privacy and security of the company and its customers.
- Provided court testimony in relation to T-Mobile customers.
Loss Prevention Detective
Bradlees
01.2000 - 12.2000
- Maintain store safety by performing weekly store audits (Electronic Article Surveillance, OSHA).
- Investigate acts of fraud towards the store that included credit card and refund fraud.
- CCTV monitoring, inventory specialist
- Monitor employees for job performance detrimental towards the store.
- Apprehension and prosecution of shoplifters.
- Strengthened internal controls through frequent compliance checks on cash handling procedures, reducing opportunities for employee theft.
- Supported new hire orientation processes by presenting comprehensive overviews of company loss prevention policies and expectations.
Education
Bachelor of Arts - Criminology
John Jay College of Criminal Justice
New York, NY05-1999
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Quality Control
- Customer Support
- Data Collection
- Project Coordination and Business Case Presentation
- Cellular Communications
- Conflict Resolution
- Corporate Security
- Criminal Law
Timeline
Senior Manager, Legal Compliance
T-Mobile
02.2006 - 09.2020
Specialist
T-Mobile
12.2000 - 02.2006
Loss Prevention Detective
Bradlees
01.2000 - 12.2000
Bachelor of Arts - Criminology
John Jay College of Criminal Justice
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