Jolene Hood
Summary
Regional Underwriting Manager with extensive experience in risk assessment and management. Expertise in regulatory compliance and leadership drives successful underwriting processes. Proven ability to solve complex problems and enhance team collaboration through effective communication.
Overview
11
11
years of professional experience
Work History
Regional Underwriting Manager
CrossCountry Mortgage
03.2022 - Current
- Provide coaching, mentoring and training to maintain consistency and clarity on loan level issues
- Maintain working knowledge of new government regulations, laws and policy changes
- Perform second level review as part of credit authority access, recommend denial and monthly spot checks on all team underwriters
- Respond to credit auditors to correct deficiencies within agency and company standards
- Review escalations within service level agreement and provide knowledgeable solutions
- Conduct existing branch calls as needed
- Provide incentive information as well as corrective action information to VP of Underwriting
Retail Underwriting Manager
Caliber Home Loans
04.2014 - 03.2022
- Maintain working knowledge of new government regulations, laws and policy changes
- Serve as direct escalation point for sales and operations
- Perform second underwrite as part of credit authority access, review FHA loans for recommend denial and monthly spot checks on all underwriters
- Responses given to post closing auditors for purchase and refinance deficiencies within company standards
- Assigns loans to underwriting and maintain condition review turn times
- Ensure proper knowledge of all relative compliance topics and verification training is complete and up to date
Education
General Education -
Clearfield High School
WA Mortgage Originator License -
Praedo Institute/OnCourse Learning
Skills
- Escalation management
- Risk assessment
- Teamwork and collaboration
- Coaching and mentoring
- Performance management
Timeline
Regional Underwriting Manager
CrossCountry Mortgage
03.2022 - Current
Retail Underwriting Manager
Caliber Home Loans
04.2014 - 03.2022
General Education -
Clearfield High School
WA Mortgage Originator License -
Praedo Institute/OnCourse Learning
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