Karlee Newbold
Star,ID
Summary
Customer-oriented professional with 12 years of experience as a server at Texas Roadhouse and 2 years as a retail associate at Hollister Co. Skilled in delivering top-notch service, managing high-volume environments, and creating memorable guest experiences. Proven track record of reliability, excellent communication, and teamwork, with a strong ability to handle fast-paced shifts and build positive customer relationships. In retail, demonstrated proficiency in product merchandising, inventory management, and driving sales through personalized service. Known for a friendly, adaptable approach, with a commitment to customer satisfaction and a keen eye for detail. Seeking to leverage extensive service experience into a customer-focused role within a vibrant organization.
Overview
14
14
years of professional experience
Work History
Texas Roadhouse
Server
02.2012 - Current
- Collects credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Up-sells high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintains table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Trains new staff members on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Works effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrates strong organizational and time management skills while managing multiple projects.
Retail Sales Associate
Hollister.Co
06.2010 - 03.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
Associate of Science - Science
Boise State University
Boise, ID06.2018
Dental Assisting
Idaho Dental Assisting Academy
Nampa06.2019
Skills
- High Multi-Level of Communication Skills
- Customer Service
- Team Player
- Organized
- Detailed Oriented
- Positive Attitude
- Organization and Time Management
- Guest accommodations
- Self-motivated
- Integrity
Timeline
Texas Roadhouse
Server
02.2012 - Current
Retail Sales Associate
Hollister.Co
06.2010 - 03.2012
Associate of Science - Science
Boise State University
Dental Assisting
Idaho Dental Assisting Academy
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