Karlee Russell
Durant,OK
Summary
Elevated to General Manager at Khans Fire within six months, demonstrating exceptional leadership and organizational development skills. Excelled in enhancing customer relationships and operational efficiency, achieving significant improvements in service delivery and staff performance. Proven track record in staff supervision and goal-oriented achievements, without relying on day-to-day task descriptions.
Overview
4
4
years of professional experience
Work History
Turn Key Job Cite Cleaning
Russell/Ford Construction
Durant, OK
11.2024 - Current
- Coordinated with project managers to keep sites clean and safe between each step during the construction process.
- Having several assignments per job site, while maintaining up to three projects at a time.
- Maintain organization and finish jobs by the deadline.
General Manager
Khans Fire
Thackerville, OK
05.2021 - 11.2024
- Started as a shift lead in May 2021.
- Promoted to General Manager in November 2021.
- Placed weekly product orders, using a par order guide.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Turner High School
Burneyville, OK05-2022
Some College (No Degree) - August 2020 - May 2022
Murray State University
Tishomingo, OKSome College (No Degree) - August 2022 - May 2024
East Central University
Ada, OKSkills
- Customer relationship management
- Deadline oriented
- Organizational development
- Staff supervision
- Leadership and team building
- Team player
- Strong work ethic
- Goal oriented
References
References available upon request.
Timeline
Turn Key Job Cite Cleaning
Russell/Ford Construction
11.2024 - Current
General Manager
Khans Fire
05.2021 - 11.2024
High School Diploma -
Turner High School
Some College (No Degree) - August 2020 - May 2022
Murray State University
Some College (No Degree) - August 2022 - May 2024
East Central University
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