Karlee E Summers
Dayton,WA
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
4
4
years of professional experience
Work History
Server / Line Cook / Bartender
Chief Springs Fire and Iron Brew Pub
Dayton, WA
11.2023 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Responded to ad hoc cleaning duties at end of shift.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Inspected equipment for cleanliness prior to use every shift.
Housekeeper
The Best Driving School
Dayton, WA
08.2022 - 12.2022
- Followed safety procedures when handling hazardous materials.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Scrubbed kitchen appliances, countertops and fixtures.
- Ensured that all health standards were met during cleaning operations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Provided information about hotel services upon request from guests.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Disinfected telephones, light switches and other frequently touched objects.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Returned rooms to occupant-ready status to satisfy future guests.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Reported damage or theft of hotel property to management.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Cook / Food and Beverage Cashier / Restocker
Circle K
Dayton, WA
08.2022 - 12.2022
- Ordered supplies as needed for the kitchen.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Resolved customer complaints regarding food quality or services provided.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Monitored stock levels of food items and ordered more when necessary.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Grilled and deep fried various foods from meats to potatoes.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
COVID-19 Screener
Columbia County Hospital Dst
Dayton, WA
07.2020 - 03.2022
- Implemented best practices for optimizing database queries used by Health System users.
- Identified areas of improvement in existing health system protocols.
- Developed training materials for staff on proper use of the health system platform.
- Assisted in the development of new health system processes and procedures.
- Monitored patient data entry accuracy in the health system database.
- Educated patients about symptoms associated with COVID-19 and when to seek medical attention.
- Conducted contact tracing for individuals who tested positive for COVID-19 or had close contact with a confirmed case.
- Maintained accurate records of daily screenings and results in accordance with HIPAA regulations.
- Assisted patients with completing COVID-19 screening forms and questionnaires.
- Provided guidance to patients on the importance of following CDC guidelines for preventing the spread of COVID-19.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
Education
High School Diploma -
Walla Walla Community College
Walla Walla, WA06-2021
High School Diploma -
Dayton High School
Dayton, WAHigh School Diploma -
Waitsburg High School
Waitsburg, WASkills
- Liquor, wine, and food service
- High-volume dining
- Dish preparation
- Guest Seating
- Professional Appearance
- Menu presentation
- Beverage Preparation
- Food inspection
- Safe Food Handling
- Food Delivery
- Table Bussing
- Menu Memorization
- POS operation
- Point of Sale (POS) system operations
- Order Accuracy
- Sales expertise
- Menu knowledge
- Special dietary requirements
Timeline
Server / Line Cook / Bartender
Chief Springs Fire and Iron Brew Pub
11.2023 - Current
Housekeeper
The Best Driving School
08.2022 - 12.2022
Cook / Food and Beverage Cashier / Restocker
Circle K
08.2022 - 12.2022
COVID-19 Screener
Columbia County Hospital Dst
07.2020 - 03.2022
High School Diploma -
Walla Walla Community College
High School Diploma -
Dayton High School
High School Diploma -
Waitsburg High School