KARLENCIA L SANTERRE
Miami
Summary
Detail-oriented professional skilled in customer service and problem-solving, with a positive attitude and strong organizational abilities. Experienced in building customer relationships and maintaining clean and efficient store environments. Ready to leverage these skills and contribute significantly to a new team in the next career opportunity.
Overview
1
1
Certification
3
3
years of professional experience
Work History
CASHIER/ SALE ASSOCIATE
TJX Companies
07.2023 - 05.2026
- Resolve customer issues swiftly, maintaining a welcoming shopping environment.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
STORE SUPERVISOR
Teddie's dept store of bridge
09.2024 - 06.2026
- Engaged with customers to build relationships and brand loyalty, using company tools.
- Inspected store displays regularly to ensure they were clean, organized and up-to-date.
- Executed store opening and closing procedures to facilitate daily operations.
Education
Certification - Real Estate Development
Ce shop
ConnecticutGraduate Certificate - Nursing
Training Direct
Bridgeport, CT10.2024
High School Diploma - US
Mc Arthur High School
Hollywood, FL06.2024
Skills
- Fostered a positive attitude to promote team morale
- Streamlined organization processes to improve operational flow
- Enhanced customer communication through active listening strategies
- Developed stress management programs for staff and customers
- Promoted a friendly and positive atmosphere in customer interactions
- Led customer service initiatives to boost satisfaction
- Managed data entry processes to ensure data integrity
- Drove problem-solving efforts to enhance service delivery
Certification
- Cardiopulmonary Resuscitation (CPR)
- EKG Technician Certification (CET)
- Certified Nursing Assistant (CNA)
- Patient Care Technician Certification (PCT)
- Phlebotomy Technician Certification (CPT)
LANGUAGES
French Native
English Fluent
Spanish Intermediate
Creole Bilingual
Awards & Honors
Bilingual AWARDS
Community Service
Ann travay pou timoun yo, MEMBER, Pap, Haiti, Boosted donations by strategizing and executing fundraising event, Improved public safety through community watch programs, Educated young people about strategies for driving discussions and promoting social changes
CEO
Entrepreneurial CEO and founder of a successful knitting school specializing in creative arts education. Expert in designing hands-on learning programs, managing operations, and expanding business visibility through strategic partnerships and marketing. Passionate about empowering students to master craftsmanship and turn their creativity into skill.
Timeline
STORE SUPERVISOR
Teddie's dept store of bridge
09.2024 - 06.2026
CASHIER/ SALE ASSOCIATE
TJX Companies
07.2023 - 05.2026
High School Diploma - US
Mc Arthur High School
Graduate Certificate - Nursing
Training Direct
Certification - Real Estate Development
Ce shop