Karlene Aguilar
Santa Maria,CA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Solar Consultant
Sunrun
11.2024 - Current
- Developed strong relationships with clients, leading to increased referrals and repeat business.
- Streamlined the consultation process for improved efficiency and customer satisfaction.
- Enhanced company reputation through exceptional customer service and consistent follow-up communications.
- Contributed to a reduction in carbon emissions by promoting clean energy solutions to residential and commercial customers.
- Worked out in field 150 days per year focused on going door-to-door to meet potential customers.
Executive Assistant
Jane of All Trades
08.2023 - 09.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team.
Bar Manager
Roscoe’s Kitchen
09.2022 - 08.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 75% improvement over prior onboarding process.
Education
No Degree - Exercise Science
Wilbur Wright Community College
Chicago, ILSkills
- Strong problem solver
- Customer Service-oriented
- Maintenance planning
- Deadline management
- Performance tracking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Solar Consultant
Sunrun
11.2024 - Current
Executive Assistant
Jane of All Trades
08.2023 - 09.2024
Bar Manager
Roscoe’s Kitchen
09.2022 - 08.2023
No Degree - Exercise Science
Wilbur Wright Community College
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