Steven Duffield
Palatine,IL
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Solar Consultant
Blue Raven Solar
01.2023 - 10.2023
- Prepared comprehensive reports summarizing financial analyses of proposed projects
- Analyzed customer needs to determine optimal system size and design specifications
- Developed marketing strategies targeting potential customers interested in installing solar technology
- Generated additional leads by going door to door to schedule a consultation.
Service Advisor
AutoNation Hyundai OHare
02.2022 - 11.2022
- Diagnosed vehicle issues and recommended repairs to customers
- Developed relationships with customers by providing professional advice on maintenance and repair services
- Offered personalized service solutions to customers, resulting in improved customer satisfaction
- Resolved customer complaints promptly and professionally by utilizing effective conflict resolution strategies
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills
- Regularly interacted with vendors to obtain pricing information on parts or services needed for vehicle repairs.
Sales Associate
Mattress Firm
08.2020 - 12.2021
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Built relationships with potential customers by providing helpful advice on product selection
- Organized merchandise displays to promote higher levels of customer engagement
- Employed persuasive sales techniques to close deals while adhering to company standards for profitability
- Met merchandising standards by keeping store stocked and products faced
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
Mail Processing Clerk
R.R. Donnelley
12.2018 - 07.2020
- Processed incoming and outgoing mail utilizing postal regulations and guidelines
- Kept work area clean, organized, and safe at all times in accordance with company policies
- Assisted in the sorting, labeling, and distribution of packages and letters to designated departments or individuals
- Filled out forms related to mailing services including customs declarations for international shipments
- Prepared shipping documents such as bills of lading and manifests for outgoing parcels
- Organized large volumes of mail into appropriate categories according to size, type, destination
- Utilized automated equipment such as barcode scanners to process mail quickly and accurately
- Collaborated with colleagues from different departments in order to ensure smooth workflow.
Package Handler
UPS
09.2014 - 12.2018
- Followed all safety regulations and procedures when handling packages
- Loaded and unloaded packages from trucks, consistently meeting deadlines
- Adhered to company policies regarding safety precautions when loading freight onto trailers
- Demonstrated ability to lift up to 75 pounds safely and repeatedly
- Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work
- Efficiently handled large volumes of packages within established time frames
- Proficiently loaded packages onto trucks for delivery using safe lifting techniques
- Handled multiple tasks simultaneously with professionalism and efficiency
- Developed proficiency in operating a variety of material handling equipment including forklifts, pallet jacks, and hand trucks.
Education
Associate in Science (A.S.) in Computer Science -
Harper College
Palatine, IL12.2021
Skills
- Critical Thinking
- Time Management
- Complex Problem-Solving
- Active Listening
- Effective Communication
- Strong computer skills
- Forklift certified
- Physically strong
Timeline
Solar Consultant
Blue Raven Solar
01.2023 - 10.2023
Service Advisor
AutoNation Hyundai OHare
02.2022 - 11.2022
Sales Associate
Mattress Firm
08.2020 - 12.2021
Mail Processing Clerk
R.R. Donnelley
12.2018 - 07.2020
Package Handler
UPS
09.2014 - 12.2018
Associate in Science (A.S.) in Computer Science -
Harper College