Karlene [Borges Last Name]
Bainbridge Island,WA
Summary
Accomplished professional with over 20 years of leadership experience in the Senior Living industry, specializing in operations management, compliance, and resident-centered care. Advanced academic background with a Master’s Degree in Gerontology, bringing deep expertise in aging, adult services, and program development. Skilled in collaborating with Washington State DSHS, Aging & Adult Services, and ensuring adherence to state regulations. Entrepreneurial experience as a food truck business owner, demonstrating strong business operations, customer service, and team management. Recognized for building strong community relationships, driving operational excellence, and delivering compassionate service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner & Operator
Food Truck Business
01.2021 - Current
- Founded and managed a mobile food business, overseeing all aspects of operations including licensing, menu development, inventory, and customer engagement.
- Built a loyal customer base through high-quality service and community involvement.
- Developed marketing strategies to increase visibility and revenue.
Executive Director / Administrator
Senior Living Community
01.2010 - 01.2021
- Directed daily operations of a senior living facility, ensuring compliance with state and federal regulations.
- Partnered with WA DSHS Aging & Adult Services to maintain high standards of care and regulatory adherence.
- Supervised and trained staff, fostering a culture of compassionate and professional service delivery.
- Oversaw budget planning, occupancy growth, and quality improvement initiatives.
Social Worker Lll Aging and Disability Services
DSHS Dept Of Social And Health Services
08.2006 - 08.2012
- Facilitated individual and group therapy sessions to promote mental health and emotional well-being.
- Assessed client needs through comprehensive interviews and diagnostic evaluations to develop tailored care plans.
- Coordinated with multidisciplinary teams to ensure holistic support for clients, enhancing service delivery efficiency.
- Advocated for client rights and resources, fostering relationships with community organizations to improve access to services.
- Implemented evidence-based practices in casework, resulting in improved client outcomes and satisfaction rates.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
Resident Care Director / Program Manager
Senior Living & Assisted Living Facilities
01.2000 - 01.2010
- Managed resident care programs, ensuring individualized support for seniors.
- Coordinated with healthcare providers, families, and state agencies to optimize resident outcomes.
- Implemented staff training programs to improve service quality and compliance.
Education
Master of Science - Gerontology
University of Southern California
Los Angeles, CA05.2015
Master of Science - Sociology/Gerontology
St Cloud State University
St. Cloud MNSkills
- Senior Living Operations & Compliance
- Gerontology & Aging Services Expertise
- Regulatory Liaison (WA DSHS & Adult Services)
- Staff Leadership & Training
- Resident & Family Relations
- Budgeting & Resource Management
- Business Ownership & Entrepreneurship
- Customer Service Excellence
- Strategic Planning & Problem Solving
Certification
- Certified Assisted Living Administrator (if applicable)
- Additional relevant certifications
Accomplishments
Qualified and professional leader in developing competent teams who are trained to provide exceptional service to clients.
Business acumen to enhance profitability of the organization.
Excellent Customer service based on relationship building
Employment Gap Note
Relocated to Hawaii in 2021 and transitioned into business ownership while continuing professional development in senior care and compliance.
CUST
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Timeline
Owner & Operator
Food Truck Business
01.2021 - Current
Executive Director / Administrator
Senior Living Community
01.2010 - 01.2021
Social Worker Lll Aging and Disability Services
DSHS Dept Of Social And Health Services
08.2006 - 08.2012
Resident Care Director / Program Manager
Senior Living & Assisted Living Facilities
01.2000 - 01.2010
Master of Science - Gerontology
University of Southern California
Master of Science - Sociology/Gerontology
St Cloud State University